Latosha Little
Raleigh,NC
Summary
Dynamic Shift Manager at McDonald's with a proven track record in employee training and customer service excellence. Skilled in decision-making and workplace safety, I enhanced team performance and optimized inventory management, ensuring high satisfaction levels and efficient operations. Recognized for motivating staff and maintaining a clean, compliant environment.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Benson, NC
03.2001 - Current
- Maintained high customer satisfaction by adeptly managing challenging situations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
Material Handler
Conagra Brands
Garner, NC
06.2010 - 08.2010
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Performed cycle counts and inventory control to accurately track product levels.
- Attached identifying tags to containers to mark with identifying shipping information.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Received and unpacked shipments and new equipment as directed.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Streamlined warehouse operations by organizing inventory efficiently, leading to quicker retrieval times.
Education
South Johnston High Schools
Benson, NC06.2001
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Punctual and reliable
- Training and mentoring
- Energetic and enthusiastic
- Delegating work
Certification
Serve safe certificates
Timeline
Material Handler
Conagra Brands
06.2010 - 08.2010
Shift Manager
McDonald's
03.2001 - Current
South Johnston High Schools