Latosha McGhee

Analyzes information gathered by investigations to report findings and recommendations.

• Investigates and assessed damage to property and reviewed property damage estimates.

Reviews police reports, medical treatment records, and physical property damage to determine extent of liability.

• Examines claims forms and other records to determine insurance coverage.
• Conducts comprehensive interviews of witnesses and claimants to gather facts and information.
• Prepares summaries of damage, payments, and policy coverage.
• Verifies insurance claims and determined fair amount for settlement.
• Answers customer questions regarding deductibles.
• Negotiates with policyholders and claimants to reach mutually satisfactory resolutions.
• Works with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
• Maintains contact with claimants to determine treatment status.
• Negotiates bodily injury settlements and agreements to resolve claims.
• Handles inquiry calls from customers and potential customers.
• Identifies insurance coverage limitations with thorough examinations of claims documentation and related records.

• Took statements from insureds, claimants and witnesses.
• Negotiated settlements with claimants and claimants' attorneys.
• Obtained and reviewed evidence, reports and medical records.
• Handled full in-depth auto coverage for non-standard claims.
• Investigated losses and identified coverage issues.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Followed up with insured individuals regarding deductibles payments.
• Reviewed police reports and physical property damage to determine extent of liability.

• Review Gantt first thing in the AM to make sure all assignments are downloaded
• Make pre calls on all same day assignments
• Completes all assigned work from the un-resourced tray by local dispatch time
• Daily review of pending assignments over 24 hours and email to adjusters and their leaders
• Identification of Tech Review/QFC returned assignments to ensure scheduling
• Same day set up of non-inspected assignments (rapid total loss assignments)
• Creates supplements in ERL
• Input supplements received prior to local dispatch time
• Complete contact on all identified MOI opportunities by local dispatch time
• Set up and dispatch Diminished Value inspections
• Manage inquiry calls for both internal and external customers
• Daily report gathering as defined by market configuration
• Log and process independent adjuster assignments
• Manage same day exception for field adjusters

• Administered emergency medical care to personnel in various operational environments.
• Conducted patient assessments to determine immediate medical needs and establish treatment plans.
• Managed logistics for medical supplies, ensuring availability for training exercises and deployments.
• Trained junior corpsmen on medical procedures, protocols, and equipment usage to enhance team performance.