Latosha Saner
Erlanger,KY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Key Hourly
Dave and Buster’s
10.2023 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Managed and motivated employees to be productive and engaged in work.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Homemaker
Home
02.2006 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
GED -
Grant County High School
Dry Ridge, KY06-2004
Skills
- Customer service excellence
- Cash Handling and POS (Point of Sale)
- Organizational skills
- Conflict Resolution and Team Development
- Effective team leadership
- Strong interpersonal skills
- Coaching expertise
- Collaborative teamwork
Communication
Assisted in Implementing regular new menu items and procedures that required additional training of staff to help prepare them for initial rollout and minimize impacts to store performance.
Leadership
Successfully increased table touches to over 80% which was the highest in the country for any Dave and Buster’s locations. This goal increased guest satisfaction and provided a helpful feedback loop from guests to employees.
Timeline
Key Hourly
Dave and Buster’s
10.2023 - Current
Homemaker
Home
02.2006 - Current
GED -
Grant County High School