Latosha Willingham
Cincinnati,OH
Summary
Dynamic manager with a proven track record at Dunkin' Donuts, excelling in team leadership and operations management. Enhanced customer satisfaction through effective staff training and streamlined processes, achieving a significant reduction in service times. Skilled in inventory management and decision-making, fostering a productive and engaged workforce.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Manager
Dunkin' Donuts
2022 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff in food preparation, safety standards, and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours while maintaining labor cost efficiency.
- Streamlined workflow processes, improving team productivity and reducing service times.
Education
High School Diploma -
Pace High School
Cincinnati, OH06.2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Operations management
- Project management
- Shift scheduling
- Staff development
- Work prioritization
- Inventory management
- Data analysis
Certification
Servsafe and computer literacy also have HHA certificate and Dsp certificate
Timeline
Manager
Dunkin' Donuts
2022 - Current
High School Diploma -
Pace High School