LATOYA ALLEN
Wichita,KS
Summary
Customer Service Representative with over 15 years experience solving Customer issues and increasing overall customer loyalty. Dedicated to providing quality support to all those served. Have working knowledge of Microsoft Office System, Sap, Right Now and PowerPoint. Currently able to type 35-40 words a minute. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support Customer service professional with knowledge of service delivery and proven multitasking abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
T-Mobile
Wichita, KS
08.2019 - 08.2024
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintained professionalism under pressure while resolving disputes or conflict
- Actively listened to customers
- Handled concerns quickly and escalated major issues to the supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered constant flow of customer calls with minimal wait time
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving Concerns
Collections Agent
Tiger Financial
Wichita, KS
03.2014 - 07.2019
- Creating pay arrangements to resolve debts
- Making Outgoing calls to discuss payment options and assuming payments
- Updating Customer account information
- Negotiating overall account balances
Seasonal position
Cox Communications
Wichita, KS
12.2013 - 03.2014
- Sales- Identifying the customers needs and tailoring a sales offer
- Active listening
- Multitasking between multiple systems
- Basic troubleshooting
- Updating the customers account information
Cashier/Front-End
Dillons
Wichita, KS
01.2012 - 12.2013
- Ringing up Merchandise
- Assisting customers with their concerns
- Stocking
- Markdowns
- Customer service
Account Services Representative
The Coleman Company
Wichita, KS
05.2010 - 01.2012
- Recording all actions taken concerning customer interactions, transactions, inquiries, complaints, or comments in order to track quality trends
- Troubleshooting
- Ordering parts to products and ordering new products
- Scheduling follow-ups
Education
High School Diploma - General Studies
Southeast High School
Wichita, KS01.1999
Certification - C.N.A
Butler Community College
Butler, AndoverSkills
- Active Listening
- Customer Service
- Critical Thinking
- Problem Resolution
- Customer Relations
- Data Entry
Timeline
Customer Service Representative
T-Mobile
08.2019 - 08.2024
Collections Agent
Tiger Financial
03.2014 - 07.2019
Seasonal position
Cox Communications
12.2013 - 03.2014
Cashier/Front-End
Dillons
01.2012 - 12.2013
Account Services Representative
The Coleman Company
05.2010 - 01.2012
High School Diploma - General Studies
Southeast High School
Certification - C.N.A
Butler Community College
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