Latoya Bailey-Brown
Tampa,FL
Summary
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Associate
TruGreen Lawn Care LLC
01.2015 - Current
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Listened to customer needs and desires to identify and recommend optimal products.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Hillsborough High School
Tampa, FL06.1997
Skills
- Inventory Tracking
- Customer Assistance
- Reliable and punctual
- Policy and Procedure Adherence
- Product Sales
- Informed Product Selections
- Reliable and Responsible
- Sales Goals Attainment
- Teamwork and Collaboration
- Attention to Detail
- Outgoing Personality
- Sales and Promotions
- Excellent people skills
- Payment Processing
- Sales Strategies
- Guest Relations
- Product Knowledge
- Honest and Dependable
- Product and Service Sales
- Order Processing
- Verbal/written communication
- Meeting deadlines
- Multi-tasking strength
- Excellent Written and Verbal Communication
- Professional Demeanor
- Computer Proficiency and Microsoft Office
- Sales expertise
- Adaptable and Flexible
- Exceptional customer service
- Goal-Oriented
- Listening Skills
- Customer Service
- Meeting Sales Goals
- Upselling
- Relationship Building
- Conflict Resolution
- Basic Mathematics
Timeline
Sales Associate
TruGreen Lawn Care LLC
01.2015 - Current
High School Diploma -
Hillsborough High School
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