Amir Grady
Darby,PA
Summary
Dedicated and detail-oriented professional with 4 year of experience in leadership and customer service, seeking a position at FedEx to leverage my skills in package handling, inventory management, and operations support.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dollar General
Darby, PA
10.2024 - Current
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves with new inventory and ensured proper product placement.
- Collaborated with team members to achieve sales goals and maintain store standards.
- Executed promotional displays to attract customer attention and increase sales.
- Handled customer complaints with professionalism and provided effective solutions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Crew Trainer
McDonald
01.2021 - Current
- My role in the store is crew trainer. I make sure that all procedures are being done correctly and the store is organized. Always checking on those around me making sure they are as well to work. Come into work on time mostly early to get ready for my day and I am and will always be ready to work. Help those around me and myself to keep things in order.
Cashier
Walmart
Lansdowne, Pennsylvania
06.2025 - 07.2025
Education
Penn Wood
Skills
- Customer service
- Cash handling
- Sales techniques
- Visual merchandising
- Inventory management
- Product knowledge
- Team collaboration
- Training and mentoring
- Promotional strategies
- Store organization
- Technology utilization
- Upselling techniques
- Performance tracking
- Lead database management
- Time management
- Order processing
- Client account management
- Adapt to diverse groups
- Feedback implementation
- Customer engagement
- Display setup
- Dispute mediation
- Store opening and closing
- Task prioritization
- Retail store operations
- Retail merchandising expertise
- Goal tracking
- Professional demeanor
- B2B sales and customer service
- Friendly and outgoing
- Inventory tracking
- Self-checkout assistance
- Sales trends
- Hospitality and accommodation
- Negotiation tactics
References
- Alley Badette, 267-678-9753
- Tina Lewis, 215-859-8263
Activities
No content available for this section
Timeline
Cashier
Walmart
06.2025 - 07.2025
Sales Associate
Dollar General
10.2024 - Current
Crew Trainer
McDonald
01.2021 - Current
Penn Wood