Yvonne Baltierra
Vista,CA
Summary
Dedicated Sales Associate experienced in driving high sales and enhancing customer satisfaction. Achieved strong sales results through effective communication, relationship building, and problem resolution. Focused on maintaining store standards and promoting product visibility to optimize customer experience.
Overview
13
13
years of professional experience
Work History
Sales Associate
Wellgreens
Vista, California
11.2021 - Current
- Welcomed customers with friendly greetings upon entry. and provided exceptional customer service.
- Assisted customers in selecting products and answering inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to enhance customer service experience.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness and organization of sales floor and stockroom.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained inventory levels and organized merchandise displays.
Food Service Worker
Grand slam Pizza
Vista, CA
09.2021 - 11.2021
- Provided excellent customer service while taking orders and answering questions.
- Served meals to customers in a friendly and courteous manner.
- Prepared and assembled pizza ingredients according to customer specifications.
- Collaborated with team members to ensure timely order fulfillment during peak times.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Received food orders from individuals and explained offerings.
- Assisted in the preparation of food items according to recipes and instructions.
- Operated kitchen equipment safely and efficiently during busy service hours.
- Monitored food inventory levels and restocked as needed to meet demand.
- Monitored inventory to keep adequate stock of food items and supplies.
- Replenished condiments at customer tables as needed.
- Operated cash register to process cash, check, and credit card transactions.
- Handled cash register transactions accurately for customer orders and payments.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Packaged and bagged cooked food and prepared items.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored temperatures of prepared food and cold-storage areas.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained accurate records of sales transactions for end-of-day reports.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Rotated inventory to reduce waste and optimize freshness.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Filled and served various beverages for customers.
- Directed patrons to restrooms and other amenities within facility.
- Performed variety of duties related to food service.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Filled and served various beverages for customers.
- Directed patrons to restrooms and other amenities within facility.
Food Service Worker
The Food Dudes Deli And Food truck
Vista, CA
06.2020 - 04.2021
- Prepared and assembled pizza ingredients according to customer specifications.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated kitchen equipment safely and efficiently during busy service hours.
- Provided excellent customer service while taking orders and answering questions.
- Collaborated with team members to ensure timely order fulfillment during peak times.
- Monitored food inventory levels and restocked as needed to meet demand.
- Assisted in training new staff on food safety practices and service procedures.
- Handled cash register transactions accurately for customer orders and payments.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Received food orders from individuals and explained offerings.
- Acquired new skills to support team and further accommodate customer needs.
- Prepared beverages such as coffee, tea, soda.
- Assisted in the preparation of food items according to recipes and instructions.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Utilized point-of-sale systems for taking orders from customers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Replenished condiments at customer tables as needed.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained accurate records of sales transactions for end-of-day reports.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Packaged and bagged cooked food and prepared items.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Rotated inventory to reduce waste and optimize freshness.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Filled and served various beverages for customers.
- Directed patrons to restrooms and other amenities within facility.
Cash Office Controller/ Stock Room lead
Ross Dress for Less
Oceanside, California
06.2013 - 11.2019
- Oversaw schedules and tasks for cash office team members.
- Ensured compliance with company policies and procedures in cash management.
- Managed cash handling and reconciliation for daily store operations.
- Managed inventory levels to ensure optimal stock availability and accuracy.
- Oversaw daily inventory operations to maintain efficient workflow in warehouse.
- Trained team members on inventory management systems and best practices.
- Developed and implemented inventory control procedures to ensure accuracy of stock records.
- Implemented strategies to enhance inventory control processes across the team.
- Analyzed inventory data to identify trends and support decision-making processes.
- Coordinated regular cycle counts to verify stock integrity and reduce discrepancies.
- Developed procedures for receiving, storing, and shipping products effectively.
- Collaborated with suppliers to resolve inventory-related issues promptly.
- Monitored slow-moving items and coordinated with Purchasing team for reordering process.
- Facilitated cycle counts to confirm accuracy of data stored in system databases.
- Researched industry best practices and recommended changes accordingly.
- Performed physical audits of warehouse shelves to verify accurate stock levels.
- Trained new employees on proper inventory management techniques.
- Created detailed reports on current inventory status and identified trends over time.
- Evaluated performance metrics related to overall efficiency of inventory management operations.
- Analyzed daily, weekly, and monthly inventory reports to identify discrepancies in records.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Performed inventory cycle counting and identified discrepancies.
- Inspected incoming materials for damage.
- Entered information into system to update status reports.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Identified areas for improvement within existing processes related to inventory control.
- Communicated regularly with vendors regarding quality control requirements and delivery schedules.
- Drafted purchase orders for replenishment of stocks as needed.
- Ensured compliance with safety regulations while handling hazardous materials.
- Ensured compliance with safety regulations related to hazardous materials storage and handling.
- Provided guidance and direction to subordinate staff members when needed.
- Coordinated efforts between different teams, such as purchasing, shipping, and receiving, to ensure timely delivery of products.
- Analyzed data from various sources such as sales forecasts, customer orders to anticipate future needs.
- Developed strategies for reducing costs associated with inventory management operations.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Identified unproductive inventory for disposition, optimizing stock productivity.
Education
Some College (No Degree) - General Studies
Palomar College
San Marcos, CASkills
- Customer engagement
- Visual merchandising
- Inventory management
- Point-of-sale operation
- Sales techniques
- Cash handling
- Order fulfillment
- Team collaboration
- Sales analysis
- Effective communication
- Conflict resolution
- Time management
- Process optimization
- Training and mentoring
- Fraud detection
- Store opening and closing
- Product recommendations
- POS system operation
- Strategic planning
- Sales development
- Promotional support
- Guest relations
- Problem-solving
- Friendly and outgoing
- Inventory control procedures
- Upselling and cross-selling
- Professional demeanor
- Excellent communication skills
- Payment processing
- Problem-solving
- Self-checkout assistance
- Energetic self-starter
- Calm demeanor
- Money transfer systems
- Dining area maintenance
- Listening skills
- Upselling
- Sales strategies
- Adapt to diverse groups
- Sales trends
- Written and verbal communication
- Cash handling accuracy
- Product sales
- Multi-tasking strength
- Positive and professional
- Relationship selling
- Goal tracking
- Display setup
- Money handling
- Service oriented
- Sales forecasting
- Retail loss prevention
- Exceptional customer service
- Inventory control
- Order processing
- Meeting deadlines
- Relationship building
- Inventory tracking
- Exceeds sales goals
- Stocking and receiving
Accomplishments
- Made four different Ross stores number one in their district for three years in a row.
Timeline
Sales Associate
Wellgreens
11.2021 - Current
Food Service Worker
Grand slam Pizza
09.2021 - 11.2021
Food Service Worker
The Food Dudes Deli And Food truck
06.2020 - 04.2021
Cash Office Controller/ Stock Room lead
Ross Dress for Less
06.2013 - 11.2019
Some College (No Degree) - General Studies
Palomar College