LaToya Bass-Barnes

• Shop for and deliver groceries to Shipt's members within a requested time frame
• Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
• Consulted with customers on food selections and custom order requests.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
• Consistently met deadlines and quality goals for accuracy and timeliness.

Instruct in-person and Zoom yoga and meditation classes

• Recruited, trained and developed high-performing and customer-focused teachers.
• Coordinated with government agencies, local businesses, and community leaders to facilitate yoga events.
• Handled accounting for payroll and billing.
• Implemented marketing strategies to promote studio to potential clients.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Monitored and reported student progress and development, offering mentoring as needed.
• Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Monitored students during quizzes and tests.
• Researched and presented new learning tools and methods for classroom application.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Supervised recess, lunch and daily student intake and dismissal.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Updated reports, managed accounts and generated reports for company database.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Sourced vendors for special project needs and negotiated contracts.
• Processed and submitted insurance claims.