Latoya Batiste
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
11
11
years of professional experience
Work History
Patient Supply Technician
Thibodaux Regional Health System
Thibodaux, LA
08.2023 - Current
- Assisted in the ordering of supplies and materials, verifying accuracy of orders and ensuring timely delivery.
- Monitored inventory levels and conducted periodic physical counts to ensure accuracy.
- Maintained stock records, including receipts, issues, returns, adjustments and transfers.
- Stored supplies in designated areas according to established procedures.
- Distributed supplies to various departments within the organization as needed.
- Ensured proper handling of hazardous materials by following safety regulations and guidelines.
- Organized warehouse space by labeling shelves, bins, drawers and other storage locations.
Customer Service Agent
Teleperformance USA
03.2022 - 07.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Answered incoming calls promptly and professionally within company standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cafeteria Worker
Labadieville Middle School
Labadieville, LA
01.2019 - 02.2022
- Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Stocked shelves with necessary supplies for cafeteria operations.
- Resolved customer complaints promptly in a courteous manner.
- Followed health and safety regulations when preparing meals or handling food products.
- Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
- Prepared hot entrees according to recipes and instructions provided by supervisor.
Chat Support Representative
Vivint Home Security
01.2016 - 12.2018
- Provided technical assistance to customers through online chat or telephone support.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Conducted follow-up calls and chats with customers after resolving their inquiry.
- Answered questions from customers that came in through the company's online chat feature.
- Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Cashier Specialist
Terrebonne General Hospital
Houma, LA
03.2013 - 12.2015
- Conducted price checks for items requested by customers using the POS system.
- Performed opening and closing duties such as counting money in the register drawer.
- Maintained knowledge of current promotions, policies regarding payment and exchanges.
- Accepted payments from customers in cash, check or credit and debit card form.
- Verified the accuracy of cash register operations before, during and after each shift.
- Balanced cash drawers at the end of each shift to ensure accurate funds on hand.
- Stocked shelves, organized merchandise displays and cleaned work areas as needed.
- Assisted with inventory counts and store audits to ensure proper stock levels.
- Maintained a neat, clean and orderly checkout area to ensure customer satisfaction.
Education
Some College (No Degree) - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2023
Associate of Applied Science - Medical Assistant
Blue Cliff College
Houma, LA2011
Skills
- Customer Service
- Production Support
- Inventory Stocking
- Maintenance Understanding
- Customer Relations
- Production Assistance
- MS Office Suite
- Office administration
- Documentation and reporting
- Multi-line Telephone Systems
- Telephone skills
- Technical Support
Timeline
Patient Supply Technician
Thibodaux Regional Health System
08.2023 - Current
Customer Service Agent
Teleperformance USA
03.2022 - 07.2023
Cafeteria Worker
Labadieville Middle School
01.2019 - 02.2022
Chat Support Representative
Vivint Home Security
01.2016 - 12.2018
Cashier Specialist
Terrebonne General Hospital
03.2013 - 12.2015
Some College (No Degree) - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Associate of Applied Science - Medical Assistant
Blue Cliff College
Similar Profiles
Ricdrakia AndersonRicdrakia Anderson
Patient Care Technician at Thibodaux Regional Health SystemPatient Care Technician at Thibodaux Regional Health System
Carter HeckCarter Heck
Intern at Thibodaux Regional Health SystemIntern at Thibodaux Regional Health System
Chelsey KingChelsey King
Registered Nurse, Intensive Care Unit at Thibodaux Regional Health SystemRegistered Nurse, Intensive Care Unit at Thibodaux Regional Health System