Latoya Bennett

• Conducted comprehensive client intakes and biopsychosocial assessments to identify clinical needs and develop
individualized service plans.
• Provided referrals and coordinated services for mental health, medical care, substance use treatment, housing, and
public benefits (HRA) to support client stability.
• Met with clients weekly to monitor progress toward transitional housing goals and completed 30-, 60-, and 90-day
service plans in accordance with program requirements.
• Delivered crisis intervention, prevention, and de-escalation services to ensure client safety and promote
stabilization.
• Provided ongoing case management, harm reduction, and recovery-oriented support to individuals with mental
health and substance use disorders, fostering resilience and self-sufficiency.
• Maintained accurate and timely documentation of client progress, case notes, daily activities, and incident reports
using DHS CARES and AWARDS while ensuring compliance with DHS standards.
• Conducted routine room inspections to maintain compliance with health, safety, and program regulations.
• Facilitated monthly psychoeducational and support groups focused on recovery, life skills, relapse prevention, and
community integration.

• Conducted intake assessments to identify resident needs, barriers, and supportive services.
• Documented case notes, service plans, and progress updates in housing management systems.

Conducted comprehensive client intakes to identify clinical needs and develop individualized intervention plans.
• Coordinated referrals for mental health, medical, substance use treatment, HRA benefits, and other essential
community resources to address client needs.
• Met with clients biweekly to develop, review, and update Independent Living Plans (ILPs), monitoring progress
toward housing and self-sufficiency goals.
• Coordinated client appointments, transportation, and apartment interviews to support successful housing
placement and service engagement.
• Delivered crisis intervention and prevention services to de-escalate situations, ensure client safety, and promote
stabilization.
• Provided recovery-oriented support, guidance, and advocacy to individuals with mental health conditions and
substance use disorders, fostering empowerment, resilience, and long-term recovery.
• Maintained accurate and timely case documentation, including client progress notes, daily logs, and incident
reports in DHS CARES, ensuring compliance with city and agency standards.

Supported clients through recovery-focused conversations, reinforcing coping skills and community resources.

Documented client interactions, maintaining accurate notes and progress updates for care coordination.

Facilitated peer support discussions, encouraging engagement and accountability within recovery plans.

• Supervised Residential Aides to ensure compliance with safety, security, and program policies and procedures. • Collaborated with security personnel to monitor access control and maintain a safe, secure residential environment. • Conducted fire drills, documented outcomes, and reported incidents involving domestic violence and child abuse in accordance with mandated reporting requirements and agency protocols. • Managed intake and admissions for new families, maintaining accurate census records and tracking unit occupancy and vacancies. • Prepared comprehensive shift reports and maintained accurate documentation of census data, resident activities, and operational updates. • Managed food inventory, ensuring compliance with health and safety regulations and proper food disposal practices. • Distributed mail, hygiene products, and essential supplies to residents in a timely and organized manner. • Conducted routine facility inspections, wellness checks, and safety rounds to ensure resident well-being and compliance with program standards. • Performed room inspections and maintained accurate documentation of client activities, observations, and incidents.

Supervised shift operations, ensuring consistent workflow and staff accountability.

Coordinated daily assignments, aligning coverage with service demands and priorities.

Trained new team members on procedures, standards, and customer interactions.

• Created a professional and welcoming environment by greeting visitors, managing sign-in procedures, and
responding to inquiries at a high-profile corporate facility.
• Managed multi-line phone systems, email correspondence, and meeting schedules while providing administrative
support across multiple departments.
• Monitored facility activity and visitor traffic, identifying and reporting suspicious behavior through established
reporting channels to support workplace safety and security.
• Supported corporate security initiatives by enforcing visitor access procedures, maintaining situational awareness,
and promoting a safe environment for employees and guests.
• Performed administrative duties, including document preparation, appointment scheduling, data entry, and
operational support using Microsoft Office Suite.
• Maintained accurate visitor logs, records, and administrative documentation while ensuring confidentiality and
compliance with organizational policies.

Managed visitor check-in, badge issuance, and access control for secure office environment.

Answered multi-line calls, routed inquiries, and delivered professional front desk support.

Coordinated conference room scheduling, calendar updates, and executive meeting preparations.

• Directed and assisted visitors by providing guidance to their destinations and ensuring a welcoming experience upon entry and exit.

Maintained a secure environment during events by effectively monitoring crowd control, reporting suspicious activities, and documenting outcomes.

Managed building safety operations by overseeing fire control panels, silencing alarms, and coordinating fire drills
to ensure compliance with safety protocols in collaboration with FDNY and fire alarm companies.

Developed a diverse, seasonal menu with a focus on healthy juice options.
• Oversaw daily operations, including staff scheduling and labor cost management.
• Ensured product quality and consistency across juice bar offerings.
• Managed inventory through strategic ordering and monitoring of produce expiration.
• Engaged with customers to resolve concerns and improve overall experience.
• Trained staff in customer service excellence and food safety compliance.
• Analyzed sales data to identify and act on areas of potential improvement.
• Conducted hiring, training, and supervision of juice bar staff members.
Maintained licenses and permits, ensuring compliance with regulatory standards.e.Cultivated business relationships and coordinated marketing initiatives to drive customer engagement.es.

• Managed daily operations, ensuring smooth service, product quality, and customer satisfaction.
• Oversaw inventory control, restocking supplies and reducing waste through accurate ordering.
• Coordinated staff schedules, assigned responsibilities, and maintained consistent workflow coverage.

Delivered comprehensive security services across corporate DHS and residential locations, ensuring the safety of
personnel and assets. AND CLIENTS
• Monitored surveillance and fire control systems, coordinating with emergency services during incidents.
• Conducted routine checks on fire extinguishers and emergency exits, ensuring compliance with safety standards and Assisted in fire evacuation drills, improving team readiness and reinforcing safety protocols.dness and safety protocols.
• Provided crisis prevention and intervention, effectively managing and resolving incidents.
• Enforced access control measures to protect property and personnel.
• Performed regular patrols to deter unauthorized activities and ensure a secure environment

• Patrolled premises to deter unauthorized access and maintain a safe environment.
• Monitored surveillance systems and responded quickly to suspicious activity.
• Controlled visitor entry, verified credentials, and enforced access procedures.