LaToya Bonner
Inkster
Summary
Compassionate and detail-oriented Patient Care Advocate with experience supporting patients through healthcare processes, resolving concerns, and improving overall care experiences. Skilled in remote communication, care coordination, and navigating healthcare systems. Adept at building trust with diverse populations while maintaining confidentiality and compliance with healthcare regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rep I Pharmacy Specialty Pharmacy (Remote)
CVS Specialty Pharmacy
Inkster, MI
09.2025 - Current
- Assisted patients with medication inquiries and prescription refills.
- Coordinated effective communication between healthcare providers and patients.
- Maintained accurate patient records to ensure compliance with regulations.
- Processed medication orders using pharmacy management software efficiently.
- Handled insurance verification processes to facilitate timely medication access.
- Educated patients on medication usage and potential side effects.
Temp Customer Service Representative
Waste Managment
Inkster, MI
04.2025 - 09.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Managed account updates using CRM systems to ensure data accuracy and timely responses.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
PT Temp Customer Service Representative (Remote)
Morley Companies
Dearborn Heights, MI
06.2023 - 10.2024
- Assisted customers with inquiries and resolved issues promptly.
- Utilized CRM software to track customer interactions and follow-ups.
- Collaborated with team members to enhance service delivery efficiency.
- Developed knowledge of products and services to provide accurate information.
- Handled escalated concerns, ensuring customer satisfaction and retention.
Temp Fraud Support Specialist
Jack Henry & Associates
Dearborn Heights, MI
03.2023 - 02.2024
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and engagement.
- Collaborated with cross-functional teams to troubleshoot technical issues, improving response times and solutions.
- Documented support processes and created knowledge base articles for efficient information sharing among staff.
- Analyzed support ticket trends to identify recurring issues, contributing to proactive service improvements.
Travel Chat Customer Service Rep (Remote)
World Travel Holdings
Wayne, MI
11.2013 - 10.2020
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Facilitated booking processes, ensuring accurate information and seamless transactions for clients.
- Handled escalated complaints, providing timely solutions and maintaining customer satisfaction.
- Collaborated with cross-functional teams to enhance service delivery and streamline operations.
Education
No Degree - Human Resources Management
Ferris State University
Big Rapids, MI05-2030
College Certificate - Management And Leadership
St. Petersburg College
St Petersburg FL05-2012
GED -
State of Michigan
Detroit, MI03-1993
Skills
- Patient Advocacy & Support
- Remote Communication (Phone, Email, Chat)
- Care Coordination
- Health Insurance Navigation
- Conflict Resolution
- Electronic Health Records (EHR)
- HIPAA / Privacy Compliance
- Appointment Scheduling
- Problem Solving & Critical Thinking
- Multitasking in Fast-Paced Environments
Certification
- Microsoft Office Specialist Certiport
Timeline
Rep I Pharmacy Specialty Pharmacy (Remote)
CVS Specialty Pharmacy
09.2025 - Current
Temp Customer Service Representative
Waste Managment
04.2025 - 09.2025
PT Temp Customer Service Representative (Remote)
Morley Companies
06.2023 - 10.2024
Temp Fraud Support Specialist
Jack Henry & Associates
03.2023 - 02.2024
Travel Chat Customer Service Rep (Remote)
World Travel Holdings
11.2013 - 10.2020
No Degree - Human Resources Management
Ferris State University
College Certificate - Management And Leadership
St. Petersburg College
GED -
State of Michigan