La Toya Brown
Hampton,VA
Summary
I have 10 years+ in customer service experience. I am reliable and believe in if you on time your late. I have a wqrm welcoming personality. I am open to learn new things, and I am . Team player.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
Greenville Memorial Hospital
Greenville, SC
02.2022 - 12.2024
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Provided emotional support to patients and their families during difficult times.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
The Scub Shop
Accounts Receivable Financing
Greenville, SC
08.2023 - 08.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained accurate records of collection activity in the company database or spreadsheet software program.
- Prepared monthly statements for delinquent accounts, reviewed invoices and monitored credit limits.
Customer Service Representative
Sitel
Greenville, SC
04.2022 - 08.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Verified accuracy of invoices and account balances.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
Office Assistant
Phillips
Atlanta, GA
01.2021 - 08.2022
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered phone calls and directed them to appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
25Q Multichannel Transmission Systems Operator
US Army
Columbia, SC
10.2007 - 11.2015
Education
MCSC- Maufactoring Certified - Manufacturing
ITT Technical Institute - Greenville
Greenville, SC06-2015
Associate of Science - Computer And Information Sciences
Piedmont Technical College
Greenwood, SC04-2013
Skills
Computer skills
Switchboard experience
Accounting experience
Extensive Customer Service skills
Installing, troubleshooting, and servicing exoerience
Timeline
The Scub Shop
Accounts Receivable Financing
08.2023 - 08.2024
Customer Service Representative
Sitel
04.2022 - 08.2023
Patient Care Technician
Greenville Memorial Hospital
02.2022 - 12.2024
Office Assistant
Phillips
01.2021 - 08.2022
25Q Multichannel Transmission Systems Operator
US Army
10.2007 - 11.2015
MCSC- Maufactoring Certified - Manufacturing
ITT Technical Institute - Greenville
Associate of Science - Computer And Information Sciences
Piedmont Technical College