LaToya Brown
Forney
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Dallas County Health and Human Services
Dallas
03.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Specimen Collector Coordinator
Ochsner LSU Health
Shreveport
07.2011 - 02.2023
- Maintained records of specimens collected, including patient information, sample types, and test results.
- Performed administrative tasks such as filing paperwork and creating spreadsheets, as needed.
- Participated in meetings with hospital staff regarding changes in regulatory requirements affecting the collection process.
- Reviewed paperwork submitted by specimen collectors for accuracy and completeness before submitting it for processing.
- Collaborated with other healthcare providers within the facility to coordinate testing schedules.
- Developed and implemented policies related to specimen collection processes and safety standards.
- Resolved customer complaints regarding specimen collections services in a professional manner.
- Assisted in the development of new techniques or methods for collecting samples more efficiently or effectively.
- Coordinated with other departments to ensure accurate data entry and timely reporting of results.
- Provided technical support to specimen collectors as needed.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Maintained safe work environment by wearing personal protective equipment.
Education
Associate of Science - Medical Laboratory Technology
Southern University At Shreveport
Shreveport, LA05-2010
Skills
- Customer service
- Data analysis
- Payment processing
- Database management
- Customer relationship management
- Administrative support
- Effective communication
- Attention to detail
- Conflict resolution
- Team collaboration
- Time management
- Feedback implementation
- Problem solving
- Document control
- Problem-solving
- Product education
- Service standard compliance
- Technical troubleshooting
- Opening and closing accounts
- Staff training
- Prioritization
- Email management
- Data entry
- Information security
- Hospitality and accommodation
- Adaptive team player
- Project management
- Microsoft PowerPoint
- Receiving support
- Multitasking and organization
- Stress management
- Complaint handling
- Decision-making
- Shipping and receiving
- Filing
- Researching
- Tracking complaints
- Call center procedures
- Typing proficiency
- Documentation
- Call management
- Customer consulting
- Technical support
References
References available upon request.
Timeline
Customer Service Representative
Dallas County Health and Human Services
03.2023 - Current
Specimen Collector Coordinator
Ochsner LSU Health
07.2011 - 02.2023
Associate of Science - Medical Laboratory Technology
Southern University At Shreveport