Latoya Brown
Austell,GA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
2
2
years of professional experience
Work History
Phlebotomy
Gwinnett College
Marietta, GA
09.2025 - Current
- Demonstrated proficiency in phlebotomy techniques, resulting in successful blood draws on first attempts for most patients.
- Certified phlebotomy skills resulted in faster turnaround times for lab results leading to quicker treatment decisions for patients.
- Mentored junior phlebotomy technicians on effective blood draw techniques and best practices, elevating overall team performance.
- Increased patient confidence by maintaining thorough knowledge of the latest industry standards in phlebotomy techniques.
Medical Insurance
Gwinnett College
Marietta, Ga
08.2025 - Current
- Improved patient satisfaction by efficiently processing medical insurance claims and addressing inquiries.
- Navigated complex medical insurance policies to ensure appropriate billing practices for clients'' prescriptions deliveries.
- Maintained ongoing professional development through industry seminars, workshops, and certification programs to stay current with evolving trends in medical insurance coordination.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Pharmacology
Gwinnett College
Marietta, GA
07.2025 - Current
- Contributed to the development of online course offerings in pharmacology, expanding access to high-quality educational content for remote learners.
- Demonstrated expert knowledge of medical terminology, pharmacology, anatomy, and physiology while conducting accurate clinical assessments.
- Conducted research projects in the field of pharmacology, contributing new knowledge to the academic community and enhancing course content.
- Utilized knowledge of human anatomy, physiology, pharmacology, and pathophysiology to make informed decisions regarding appropriate treatment plans.
Clinical Procedure
Gwinnett College
Marietta, GA
11.2023 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2020
Skills
- Customer service
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
- Phlebotomy
Timeline
Phlebotomy
Gwinnett College
09.2025 - Current
Medical Insurance
Gwinnett College
08.2025 - Current
Pharmacology
Gwinnett College
07.2025 - Current
Clinical Procedure
Gwinnett College
11.2023 - Current
High School Diploma -
Penn Foster Career School