Dynamic Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Hi, I’m
LaToya Choates
Seaside,CA
Summary
Overview
23
years of professional experience
Work History
Central Coast VNA & Hospice
Referral Coordinator
04.2017 - Current
Job overview
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Natividad Medical Center
Patient Service Representative II
05.2014 - 05.2015
Job overview
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Schedules surgeries and various other procedures
Blue Star Medical
Medical Office Administrator
09.2006 - 03.2014
Job overview
- Verified benefits and worked with insurance companies to obtain payments.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Entered procedure codes and diagnosis codes into medical billing software.
- Oversaw office records and maintained strict document control.
Community Hospital
Certified Nursing Assistant
02.2001 - 10.2005
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cardiac Monitor Tech
Education
Pacific Grove Adult SchoolPacific Grove, CA
No Degree from Nursing Assistance
07.1997
University Overview
Monterey HighMonterey
High School Diploma
06.1994
University Overview
Skills
- Optimize Staff Performance
- Prospecting
- Reminder Calls
- Database Management
- Medical Information Collection
- CPT Coding
- Quality Patient Care
Timeline
Referral Coordinator
Central Coast VNA & Hospice
04.2017 - Current
Patient Service Representative II
Natividad Medical Center
05.2014 - 05.2015
Medical Office Administrator
Blue Star Medical
09.2006 - 03.2014
Certified Nursing Assistant
Community Hospital
02.2001 - 10.2005
Pacific Grove Adult School
No Degree from Nursing Assistance
Monterey High
High School Diploma
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