Latoya Davis
Las Vegas,NV
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Also, to fulfill my passion to help others.
Overview
9
9
years of professional experience
Work History
Associate Manager
Hertz Car Rental
Las Vegas, NV
07.2022 - Current
- Supporting achievement of location sales and margin goals
- Achieving individual sales goals and customer service goals.
- Growing sales utilizing business-to-business sales tactics
- Processing car rentals and returns
Customer Service Representative
Pacific Dental Services
Henderson, NV
05.2019 - 07.2022
- Answer inbound phone calls for dental offices and serve as a primary point of contact for customers.
- Manage clinic communications and calendars including email confirmations, scheduling, and marketing strategies.
- Participate in the Perfect Patient Experience by demonstrating a positive attitude and doing everything possible to ensure patients’ needs are met.
- Scheduling patient appointments and contacting dentists in emergency cases.
Job Coach, Case Management Assistant (Volunteer)
Goodwill Career Center
Suwanee, GA
04.2018 - 04.2019
- Coordinated activities for people with disabilities and underserved populations.
- Coordinated material handling, transportation, and delivery of business documents.
- Provided direct services to clients which included counseling, work-site evaluation, and classroom instruction.
- Facilitated access to employment, self-employment, and community resources in support of economic development.
Crisis Counselor
Crisis Text Line
Snellville, GA
04.2018 - 04.2019
- Handled live chats with 3+ individuals in crisis that texted the hotline for assistance in one setting
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Evaluated risk toward clients or others by gathering information and conducting assessments
- Built safety plans to lower the overall risk of crisis and intervened in specific manners outlined by procedures
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Customer Service Representative
Essendant
Suwanee, GA
06.2014 - 04.2018
- Handled live chats with 3+ individuals in crisis that texted the hotline for assistance in one setting
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Evaluated risk toward clients or others by gathering information and conducting assessments
- Built safety plans to lower the overall risk of crisis and intervened in specific manners outlined by procedures
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Education
Master of Science - Clinical Psychology
Brescia University
Owensboro, KY06.2024
Bachelor of Science - Psychology
Brescia University
Owensboro, KY12.2022
Associate of Arts - Human Services
Brescia University
Owensboro, KY12.2018
Human Service Certificate - Child And Family Services
Kaplan College
Las Vegas, NV06.2016
Skills
- Scheduling and Coordinating
- Customer Service
- Crisis Prevention
- Risk Evaluation
- Text Support
- Critical Thinking
- Eligibility Verification
- Goal Setting
- MS Office Proficient
- Data Entry
- Reflective Listening
- Leadership
Timeline
Associate Manager
Hertz Car Rental
07.2022 - Current
Customer Service Representative
Pacific Dental Services
05.2019 - 07.2022
Job Coach, Case Management Assistant (Volunteer)
Goodwill Career Center
04.2018 - 04.2019
Crisis Counselor
Crisis Text Line
04.2018 - 04.2019
Customer Service Representative
Essendant
06.2014 - 04.2018
Master of Science - Clinical Psychology
Brescia University
Bachelor of Science - Psychology
Brescia University
Associate of Arts - Human Services
Brescia University
Human Service Certificate - Child And Family Services
Kaplan College
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