Tawanna Robinson
Durham,NC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Associate Manager
J Crew
08.2021 - Current
- Oversaw training and onboarding process for all newly hired employees
- Established team priorities, maintained schedules and monitored performance.
- Rotated merchandise and displays to feature new products and promotions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team
- Trained employees in suggested selling and merchandising techniques
- Assisted with recruiting, hiring, educating and motivating retail team
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer fashion trends.
Assistant Manager/ Merchandising
Banana Republic
01.2019 - 05.2022
- Worked cross-functionally to implement core branding philosophies for Banana Republic business strategic re branding model.
- Optimized store displays and appearance via strategic merchandising.
- Supported professional development of team members.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assistant Manager
Victoria Secret
01.2018 - 12.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of fashion trend preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assistant Manager
Banana Republic
04.2013 - 12.2016
- Same duties as above
- Promoted to assistant manager position
Education
History
NCSU
Raleigh, NCWestside High School
Anderson, SC05.1988
Skills
- Staff Management
- Customer Rapport
- Store Management
- Operations Management
- Managing Customer Needs
- Shrinkage Management
- Managing Operations and Efficiency
- Scheduling and Coordinating
Timeline
Associate Manager
J Crew
08.2021 - Current
Assistant Manager/ Merchandising
Banana Republic
01.2019 - 05.2022
Assistant Manager
Victoria Secret
01.2018 - 12.2018
Assistant Manager
Banana Republic
04.2013 - 12.2016
History
NCSU
Westside High School
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