Latoya Digsby

Process and reconcile account receivables and remittances.

• Applied cash and wires to corresponding customer accounts based on remittance details provided by insurance companies.
• Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
• Filed reports and posted daily batches in system.
• Sorted payments into batches by segmenting each payment by business unit and scanning into database.
• Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.

• Respond to patient concerns and inquiries professionally and efficiently
• Interviewed patients upon entrance to the hospital and entered data into the electronic system
• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
• Obtained health, financial and religious information from patients at the time of admission
• Received and stored patients' valuables and other belongings, as requested.

• Received inbound calls and assisted with hospital appointments and visits to doctor
• Verified coverage
• Monitor and record vital signs, height, weight, blood pressure, temperature, pulse, respiration
• Organized weekly reports for management
• Emailed and scanned documents
• Check charts of all Medicare patients.

• Assisted patients with essential activities, such as helping them with meals using devices, bathing, grooming and dressing
• Assisted licensed nursing staff in providing direct patient care
• Help lift/move patients with limited mobility to chair and bed
• Maintained healthy and vigorous environment for the residents.

• Built client relationships and provided quality customer service
• Responsible for cash handling
• Answers customers' questions and handle customer's complaints and concerns
• Maintained a clean working environment Assisted in inventory procedures every month.