Overview
Work History
Education
Skills
Timeline
Generic

Latoya Dingle

San Antonio,TX

Overview

16
16
years of professional experience

Work History

CSS/Better Living Manager

Venterra Realty
San Antonio, TX
02.2023 - Current
  • Manage delinquency, send late notices, and initiate eviction procedures when necessary.
  • Focus on reducing outstanding balances and decrease delinquent accounts on previous balances.
  • Ensure that Encasa reflects all information regarding payment times, dates and methods.
  • Take applications, greet prospective residents, show units, and highlight community amenities to maintain high occupancy.

Deposit Specialist

USAA
San Antonio, TX
11.2022 - 01.2024
  • Analyzed customer feedback to enhance service delivery and improve client satisfaction.
  • Developed training materials for onboarding new team members, ensuring consistency in service standards.
  • Collaborated with cross-functional teams to streamline processes, reducing response times for customer inquiries.

Team Lead

TaskUs
New Braunfels, Texas
06.2020 - 04.2022
  • Spearheaded team development and training initiatives
  • Verify the accuracy and completeness of data.
  • Coordinated projects, and initiated surveys that would assist the expansion of the campaign process.
  • Scheduled meetings with the senior level operations as well as onboarding associates located in other countries to discuss all findings.
  • Highly skilled in high volume calls and customer service
  • Manage a team of 15 while exceeding performance goals and maintaining confidential information
  • Set clear team goals as well as key performance indicators

Content Moderator

TaskUs
09.2018 - 06.2020

Fraud Specialist

JP Morgan Chase
San Antonio, Texas
01.2016 - 09.2018

Supervisor/Manager

Quest Inc.
Plymouth, Michigan
08.2010 - 07.2015

Education

High School Diploma -

Mackenzie H.S
Detroit, MI
06-2000

Skills

  • Recruiting (3 years)
  • Zego
  • Communication
  • Delegation
  • Encasa
  • Data Entry
  • Creative Problem-Solving
  • Collections
  • Work prioritization
  • Management (5 years)
  • MS Office 365
  • MS Outlook
  • Project management
  • Data analysis
  • Debt negotiation
  • Repayment plan structuring

Timeline

CSS/Better Living Manager

Venterra Realty
02.2023 - Current

Deposit Specialist

USAA
11.2022 - 01.2024

Team Lead

TaskUs
06.2020 - 04.2022

Content Moderator

TaskUs
09.2018 - 06.2020

Fraud Specialist

JP Morgan Chase
01.2016 - 09.2018

Supervisor/Manager

Quest Inc.
08.2010 - 07.2015

High School Diploma -

Mackenzie H.S
Latoya Dingle