LATOYA EFFINGER
Southfield,Michigan
Summary
Detail-oriented professional with extensive experience in customer service, administrative support, and data management, offering strong organizational and multitasking abilities. Skilled in patient intake, appointment scheduling, and insurance claims processing, with proven expertise in fostering positive client relations. Ready to contribute to a dynamic team and support operational excellence in a new role.
Overview
18
18
years of professional experience
Work History
CSA, Ramp Agent
Delta Air Lines
Romulus, MI
01.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed booking modifications and cancellations, ensuring compliance with airline policies.
- Provided support during peak travel periods, demonstrating adaptability in high-pressure environments.
- Collaborated with team members to streamline service processes, enhancing overall customer experience.
- Coordinated baggage loading and unloading processes, ensuring timely departures and arrivals.
- Operated ground support equipment to transport luggage efficiently between terminals and aircraft.
- Monitored baggage handling systems for accuracy, minimizing misrouted or lost luggage incidents.
Receptionist
Healthy Women PLLC
Southfield, Michigan
08.2022 - Current
- Patient intake
- Appointment scheduling
- Data Entry
- Insurance claims
- Inventory management
- Billing and coding
- Time management
Customer Service Agent
Delta Airlines
Romulus, Michigan
06.2018 - 08.2020
- Scheduling flights (IPRS)
- Working in fast-paced environment
- Process changes of their destination
- Monitoring flights arrival and departures (CXM)
- Ensured the safety of flight crew, airport staff and passengers
- Monitoring Twitter
- Communicate with the Redcoats, Tower, RTS, ROC and OCC
- Updating information on the CPC page
- Issuing compensation for inconvenience passengers
- Rerouting luggage
- Ticket Counter
- Boarding and Deplaning
Customer Service Agent
Delta Global Assistance
Romulus, Michigan
06.2008 - 08.2018
- Ticketing Assistance
- Assist passenger with boarding and deplaning
- Assist wheelchair and disable passengers
- Communicate information about flight status
- Multitasking
Education
Diploma -
John Glen High School
Michigan06-2001
Certificate - Early Childhood Education (AECE)
William Ford Career-Tech Center
06-2001
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Computer Proficiency
- Data Entry
- Being able to multi-task
Timeline
CSA, Ramp Agent
Delta Air Lines
01.2026 - Current
Receptionist
Healthy Women PLLC
08.2022 - Current
Customer Service Agent
Delta Airlines
06.2018 - 08.2020
Customer Service Agent
Delta Global Assistance
06.2008 - 08.2018
Certificate - Early Childhood Education (AECE)
William Ford Career-Tech Center
Diploma -
John Glen High School