Hi, I’m
Serhiy Topchenko
Garfield,NJ
Summary
Dynamic and results-driven professional with extensive experience at Hallmark Aviation Services, excelling in load control and ramp operations. Proven leadership in training teams and ensuring safety compliance, while enhancing operational efficiency. Adept at fostering communication and collaboration across multi-airline environments, delivering exceptional service and timely aircraft turnaround.
Overview
12
years of professional experience
Work History
Hallmark Aviation ServicesEWR
CSA/Senior Ramp Agent
01.2016 - Current
Job overview
- Oversee daily Centralized Load Control duties, managing ramp operations and collaborating with ground service providers, the operations team, and flight crew to ensure the accurate and timely communication of load information
- Ensure cargo and baggage are allocated and loaded according to the LIR and load sheet computations are completed promptly.
- Adhere to safety regulations during aircraft handling, maintaining strict compliance with Emirates’ Ground Operations Manual (GOM) and Safety Alerts and Notifications.
- Collaborate with Emirates SkyCargo (EK SkyCargo) and Emirates Airport Services (EKAS) to coordinate ground handling operations and resolve operational issues.
- Report non-compliance incidents and operational discrepancies to EKAS staff, ensuring high standards of operational safety and efficiency.
- Train, supervise, and mentor junior agents, promoting adherence to safety protocols and operational excellence to develop a skilled and efficient team.
- Conduct aircraft walk-around inspections during loading and offloading to ensure procedures are followed correctly and within the required time limit.
- Emirates account
Hallmark Aviation ServicesEWR
CSA/Cabin Agent
01.2014 - 01.2016
Job overview
- Supervised aircraft cleaning, catering and water/waste level monitoring, to ensure high quality service is delivered and standards are met in compliance with airline policies.
- Maintained close communication with contractor supervisors and crews to address inquiries and resolve issues, ensuring timely completion of plane servicing for on-time departures.
- Assisted with boarding and deplaning processes, ensuring efficient and smooth passenger flow while maintaining high levels of safety and customer service.
- Successfully passed training and obtained license to operate aircraft door on Airbus and Boeing planes.
- Virgin Atlantic/Swiss/Lufthansa
Education
Richard Stockton UniversityGalloway, NJ
Bachelor of Science from Business
12.2013
Lviv Academy of CommerceLviv, Ukraine
Bachelor of Science from Banking and Economics
07.2007
University Overview
Credential Evaluation by World Education Services
Skills
- Load Control & Coordination
- Aircraft Turnaround Operations
- Ramp Safety & Operations
- Team Leadership
- Safety Compliance & Regulatory Adherence
- Training & Mentorship
- Multi-Airline Experience
- Strong leadership
- Communication
- Organizational skills
- Ability to work in fast-paced environments
Skills Competencies
Ukrainian, Russian, Proficient in MS Office Suite, Windows OS, Outlook, Emirates Airline Load Control Certification, Ramp Safety Training, Cabin door operation certification (Airbus and Boeing planes), Strong leadership, communication, and organizational skills, Ability to work in fast-paced environments, Dangerous goods Regulations (DGR), ACD Member (Alliance for Chemical distribution), Logistics coordination experience
Timeline
CSA/Senior Ramp Agent
Hallmark Aviation Services
01.2016 - Current
CSA/Cabin Agent
Hallmark Aviation Services
01.2014 - 01.2016
Richard Stockton University
Bachelor of Science from Business
Lviv Academy of Commerce
Bachelor of Science from Banking and Economics