Summary
Overview
Work History
Education
Skills
Resume Objective Summary
Timeline
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Latoya Eulls

Memphis,TN

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [Software].

Overview

16
16
years of professional experience

Work History

Caregiver

Hearthside Senior Living
04.2023 - 10.2023
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Patient Care Representative

Accredo Health
04.2008 - 04.2023
  • Coordinate Shipment Scheduling of Patients' Specialty Medications
  • Serve as a Liaison Between Pharmacists and Patients/Doctors' Offices
  • Initiate Prior Authorization Renewal Processes
  • Consult with Patients during the onboarding process, including data entry
  • Managed approximately 90 calls inbound/outbound calls to assist with any modifications to patient information
  • Verify HIPAA compliance to ensure patient confidentiality before confirming medication information and refill date accuracy.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.

Tax Preparer

A to Z Services
01.2019 - 12.2022
  • Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
  • Developed tailored solutions based on individual client needs, resulting in customized strategies for optimal outcomes.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Assessed client tax situations to determine best filing options.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.

Education

Associate of Applied Science - Administrative Professional Technology, Medical Office

Southwest Community College
Memphis, TN
01.2024 - Current

GED -

Frayser High School
Memphis, TN
05.1997

Skills

  • Billing Processes
  • Insurance Coverage Verification
  • Patient Registration
  • Medical Terminology
  • Proficient in Microsoft Office Suites
  • Patient Information Verification
  • Medical Office Administration
  • Verbal and Written Communication

Resume Objective Summary

Outgoing and customer-oriented Patient Care Coordinator with a strong commitment to delivering high-quality care services to patients. Possess superior interpersonal and oral communication abilities that foster positive relationships with patients, healthcare professionals, and colleagues. Demonstrated strengths in written and oral communication skills, organizational skills, customer service proficiency, and a ten-year technical tenure with solid business acumen.

Timeline

Associate of Applied Science - Administrative Professional Technology, Medical Office

Southwest Community College
01.2024 - Current

Caregiver

Hearthside Senior Living
04.2023 - 10.2023

Tax Preparer

A to Z Services
01.2019 - 12.2022

Patient Care Representative

Accredo Health
04.2008 - 04.2023

GED -

Frayser High School

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Latoya Eulls