Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoya Frederick

Marietta,GA

Summary

Experienced in elevating team performance and customer satisfaction with strong leadership and retail operations management skills. Implemented innovative customer relations policies to enhance service standards. Expertise in team building, employee relations, and efficient task delegation drives operational excellence.

Overview

6
6
years of professional experience

Work History

Relief Assistant Manager

QuikTrip
Riverdale, GA
08.2024 - Current
  • Developed and implemented customer relations policies and procedures.
  • Monitored customer service standards to ensure high levels of customer satisfaction.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
  • Maintained accurate inventory records of all merchandise received and shipped out from the store.
  • Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
  • Trained new staff members on merchandising principles and practices adopted by the organization.
  • Printed labels and tags for for-sale merchandise.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Scanned shelves and product cases for expired stock to discard outdated items.

Cleaner

Riddley Cleaning
Kennesaw, Georgia
02.2023 - 08.2023
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Polished furniture to remove dust and dirt buildup.
  • Transported trash bags to designated disposal areas.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Swept sidewalks and driveways of debris.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Serviced, cleaned and restocked restrooms.

Lead Oral Surgery Assistant

North West Oral Maxillofacial Surgery
Marietta, GA
06.2018 - 08.2022
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Initiated intravenous therapy on patients when needed.
  • Assessed patient pain levels and sedation requirements.
  • Conducted patient assessments prior to anesthesia induction or sedation administration.
  • Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
  • Maintained sterile environment in the operating room during surgical procedures.
  • Provided assistance to surgeons, circulating nurses, and anesthesiologists with patient positioning, draping, and preparation of operative sites.
  • Gathered and passed instruments to surgeon during operation.
  • Kept accurate records of all supplies used during surgeries.
  • Monitored patient vital signs and reported changes to the medical team as necessary.
  • Assisted with post-operative wound care including packing, dressing changes, irrigation and debridement when needed.

Education

Dental Assistant Certificate - Expanded Duty Dental Assistant

Fortis College
Marietta, GA
06-2009

Skills

  • Employee Relations
  • Strong leadership
  • Team building expertise
  • Task Delegation
  • Customer rapport
  • Team motivation
  • Retail Operations Management
  • Customer service and satisfaction
  • Orientation and training

Timeline

Relief Assistant Manager

QuikTrip
08.2024 - Current

Cleaner

Riddley Cleaning
02.2023 - 08.2023

Lead Oral Surgery Assistant

North West Oral Maxillofacial Surgery
06.2018 - 08.2022

Dental Assistant Certificate - Expanded Duty Dental Assistant

Fortis College

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Latoya Frederick