LaToya Hardwick
Redford
Summary
Dynamic professional with extensive experience in customer service and employee training at Baptist Health Hospital. Proven track record of enhancing team morale and streamlining operations while maintaining high cleanliness standards. Expertise in cash handling and problem-solving, consistently delivering exceptional service and fostering positive interactions. Strong commitment to upholding safety protocols and improving workflow efficiency.
Overview
16
16
years of professional experience
Work History
Behavior Technician
Gateway Pediatric Therapy
Livonia
04.2025 - Current
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Lunch Aide
Fostering Leadership Academy
Redford
11.2024 - 04.2025
- Cleaned kitchen surfaces, floors, equipment, and utensils to maintain hygiene and sanitation standards.
- Displayed excellent customer service skills when interacting with students and staff members.
- Utilized portion control measures when serving meals to meet budget requirements.
- Adhered to all health department regulations regarding food handling procedures and safety guidelines.
- Organized storage areas for efficient stocking of necessary items.
- Followed proper food handling techniques while preparing meals in accordance with health codes.
- Ensured that all areas of the cafeteria were clean before, during, and after meal service.
- Checked expiration dates on food products to ensure freshness.
Sanitation Worker
Prestige LLC/Sun Valley
Detroit
06.2023 - 02.2024
- Swept, mopped and scrubbed floors in production areas.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Collaborated with team members to complete assigned tasks efficiently and effectively.
- Sanitized food processing areas according to safety protocols.
- Utilized chemicals such as detergents, disinfectants and polishes safely.
- Sanitized floors and walls to protect workers.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Disassembled and assembled equipment for proper cleaning.
EVS III Technician
Baptist Health Hospital
Lexington
09.2016 - 12.2021
- Provided guidance and direction to employees on shift tasks and duties.
- Developed strategies for improving processes, workflow, and employee morale.
- Ensured team members followed safety protocols and regulations.
- Resolved customer complaints in a timely manner.
- Addressed escalated issues quickly and effectively.
- Managed the distribution of workload among team members.
- Coordinated with other shifts to ensure continuity of operations.
- Trained new hires on operational procedures and policies.
- Maintained cleanliness and organization of the work area to uphold company standards.
Housekeeper/Team Leader
Crothall
Lexington
02.2009 - 12.2016
- Respond promptly to guest requests or complaints about housekeeping services.
- Actively participate in ongoing training initiatives designed to enhance customer service skills and knowledge base among team members.
- Lead by example by demonstrating strong leadership skills through positive attitude and behavior.
- Train new hires on company policies, job duties and safety protocols.
- Verified each completed room against standard plans to maintain consistency.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Practiced safe work habits and wore protective safety equipment.
Cashier
Meijer
Lexington
08.2014 - 07.2015
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Kettering High School
Detroit, MI06-1996
Skills
- Customer service and support
- Employee training and supervision
- Cleaning and maintenance
- First aid certification
- Cash handling expertise
- Problem solving skills
- Verbal and written communication
Timeline
Behavior Technician
Gateway Pediatric Therapy
04.2025 - Current
Lunch Aide
Fostering Leadership Academy
11.2024 - 04.2025
Sanitation Worker
Prestige LLC/Sun Valley
06.2023 - 02.2024
EVS III Technician
Baptist Health Hospital
09.2016 - 12.2021
Cashier
Meijer
08.2014 - 07.2015
Housekeeper/Team Leader
Crothall
02.2009 - 12.2016
High School Diploma -
Kettering High School