Hallie Jones
Katy,TX
Summary
Dedicated and client-focused professional with a strong background in customer service, relationship building and administrative support. Experienced in creating positive client experiences through effective communication, personalized service and attention to individual needs. Skilled in managing inquiries, coordinating schedules, maintaining accurate records and building trust through professional and dependable interactions.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Guiding Light Behavioral
Houston, TX
07.2025 - Current
- Built strong one-on-one relationships with clients through personalized support
- Maintained detailed client records and progress notes
- Collaborated with parents, teachers, and multidisciplinary team members to support consistency across environments and to support positive client outcomes
Registered Behavior Technician
Action Behavior Centers
Katy, TX
09.2025 - 02.2026
- Delivered individualized one-on-one support while adapting approach based on client needs and comfort
- Encouraged engagement and confidence while supporting communication and social development
- Guided decision-making by helping clients feel comfortable and confident in their choices
- Maintained accurate documentation of client interactions and support outcomes
- Responsible for daily administrative functions such as document management and internal/external communication with referral sources
- Support inbound calls from prospective and current families
- Carry out admissions and marketing tasks to support the clinical leadership team
- Conduct tours for prospective families and provide information on the company’s ABA therapy model
Registered Behavior Technician
Amego INC
Melbourne, FL
05.2025 - 06.2025
- Provided personalized one-on-one support across home and community settings to create positive client experiences
- Guide clients through structured support while encouraging growth and confidence
- Supported onboarding of new team members by modeling professional client interaction
- Maintained consistent communication with leadership, families, and team members to support aligned and supportive client experiences
Registered Behavior Technician
Kaleidoscope Academy
Melbourne, FL
08.2022 - 06.2024
- Encouraged engagement and confidence through personalized support
- Supported development of communication and daily living skills through personalized one-on-one interaction
- Created a welcoming and supportive experience that encouraged client trust
- Communicated consistently with families and team members to support positive client outcomes
- Tracked client progress and session outcomes
Server
Bombshells Restaurant And Bar
Katy, TX
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Upsold menu items, increasing overall sales through effective communication skills.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Order Fulfillment Associate
HEB Grocery Store
Katy, TX
- Prepared and organized customer orders for efficient shipment.
- Handled warehouse machinery with precision, observing safety guidelines.
- Tracked inventory and communicated stock issues to supervisors.
- Supported onboarding of new team members by sharing effective techniques for order processing.
- Analyzed customer feedback data to identify trends and recommend process enhancements.
- Assisted customers with inquiries, providing solutions to enhance satisfaction and retention.
Direct Support Professional
Washington Square
Titusville, FL
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Implemented personalized care plans to address specific needs and preferences of clients.
- Maintained accurate records of services provided, ensuring compliance with organizational standards and regulations.
Customer Service Representative
Amazon
Orlando, FL
- Utilized CRM software to track interactions, maintaining organized records of customer communications.
- Collaborated with team members to streamline procedures, improving overall workflow effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Manager
Sonic
Titusville, FL
- Oversaw daily operations to ensure efficiency and quality service delivery.
- Trained and mentored team members on operational procedures and customer interaction.
- Developed and implemented process improvements to enhance workflow productivity.
- Managed inventory levels, ensuring optimal stock availability for smooth operations.
Education
Associate of Science -
University of Houston
Houston, TX01.2027
Associate of Arts -
Eastern Florida State college
05.2025
Highschool Diploma - undefined
Titusville Highschool
01.2020
Skills
Administrative support
Customer service support
Consultation coordination
Data entry and client reports
Appointment scheduling
Managing client inquiries & follow-ups
Language
English
Certification
CPR/ First aid
Timeline
Registered Behavior Technician
Action Behavior Centers
09.2025 - 02.2026
Registered Behavior Technician
Guiding Light Behavioral
07.2025 - Current
Registered Behavior Technician
Amego INC
05.2025 - 06.2025
Registered Behavior Technician
Kaleidoscope Academy
08.2022 - 06.2024
Highschool Diploma - undefined
Titusville Highschool
Server
Bombshells Restaurant And Bar
Order Fulfillment Associate
HEB Grocery Store
Direct Support Professional
Washington Square
Customer Service Representative
Amazon
Manager
Sonic
Associate of Science -
University of Houston
Associate of Arts -
Eastern Florida State college