LATOYA Holley
Queens,NY
Summary
Detailed organized, knowledgeable healthcare worker that will provide a facility with professionalism and skills, I've obtained over 25 years in healthcare. Dedicated to upholding the corporation value and focusing on patients care and satisfaction
Overview
9
9
years of professional experience
Work History
Client Operations Manager
Verisma
New York, NY
06.2022 - 09.2023
- Oversee and manage the day-to-day operations of the client services team.
- Ensure the team is meeting or exceeding customer service standards and KPIs.
- Collaborate with other department heads to identify opportunities for process improvements.
- Monitor and analyze customer feedback to identify areas needing improvement.
- Provide training and development opportunities for team members to improve performance.
- Communicate with clients to identify their needs and ensure their satisfaction.
- Develop and maintain relationships with clients to foster long-term partnerships.
- Maintain and report on metrics related to client satisfaction, team performance, and operational efficiency.
- Ensure compliance with company policies and procedures, as well as any relevant industry regulations.
Medical Record Specialist
Health and Hospitals Corporation
Brooklyn, NY
07.2014 - 12.2021
- Certified and Delegate Medical Records for legal request.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Reviewed medical records to ensure accuracy and completeness.
- Processed requests for private health information (PHI), narrative reports, depositions, subpoenas, telephone or in-person conferences from patients, attorneys, insurance companies.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Adhered to HIPAA guidelines when handling protected health information.
- Redacted, abstracted, and index patients' records in the Epic system.
- Streamlined day-to-day office processes to meet long-term goals.
Education
Certification of Completion - Coding Proficiency Asmt:ICD-10-PCS
CUNY SCHOOL OF PROFESIONAL STUDIES: AHIMA ACADMEY
New York, NY09-2017
Associate of Applied Science - Health Information Technology
Technical Career Institutes
New York, NY06-2010
Some College (No Degree) - Health Information Management
Metropolitan College of New York
New York, NYSkills
- Leadership Skills
- Analytical Skills
- Interpersonal Skills
- Communication Skills
- Collaboration Ability
- Proficiency in Health Information Technology
- HIPAA Compliance
- Attention to Detail
- Medicaid Biller
- Insurance Verifier
Timeline
Client Operations Manager
Verisma
06.2022 - 09.2023
Medical Record Specialist
Health and Hospitals Corporation
07.2014 - 12.2021
Certification of Completion - Coding Proficiency Asmt:ICD-10-PCS
CUNY SCHOOL OF PROFESIONAL STUDIES: AHIMA ACADMEY
Associate of Applied Science - Health Information Technology
Technical Career Institutes
Some College (No Degree) - Health Information Management
Metropolitan College of New York
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