Latoya Hollins
Dubuque,IA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Sonic Drive-In. Skilled in cash handling and decision-making, adept at fostering positive work environments and training staff. Successfully improved operational efficiency and reduced cash discrepancies, demonstrating a strong focus on results and service excellence.
Overview
4
4
years of professional experience
Work History
Shift Manager
Knockout Melts
08.2024 - 03.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Manager
Sonic Drive in
12.2020 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Carrollton High School
Carrollton, MOSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
Knockout Melts
08.2024 - 03.2025
Assistant Manager
Sonic Drive in
12.2020 - 02.2022
Carrollton High School
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