Latoya Hollis
Marietta,Georgia
Summary
An administrative professional with 26 years of experience in the Healthcare Industry with 10 years in management; Extensive knowledge in policies and procedures, operations and growth. A strong skilled and hands-on motivator drives to achieving results while supporting the organization’s goals, mission and values.
Overview
15
15
years of professional experience
Work History
Facility Administrator
DaVita Dialysis Clinic
Lithia Springs, GA
10.2023 - Current
- Successful communication and implementation of policies and procedures established upfront operational standards and expectations of staff members to establish a pleasant work environment; thus, ultimately providing enhanced work experience. Work with ROD to drive towards regional goals and standards
- Manage the day-to-day operations of the facility. Ensure all teammates are following policies and procedures to safely dialysis patients. Ensure that the clinic is always surveyor ready. Mentor and develop teammates through regular 1:1 with IDP’s for growth. Monitor timecards and approve time off request. Interview any potential new hires. Provide safe and effective training. Ensure safe delivery of in-center and home dialysis is performed by staff. Preceptor to new FA’s
- Conduct monthly operational reviews (MORs) with ROD to review and monitor SMART action plans that support EBITDA optimization. Manage complete operation and performance of the clinic and resolve labor inefficiencies in the clinic. Adhere to budget, forecast expenses, manage vendor relationships, order supplies and monitor compliance. Increase patient census. Increase Data, Quality and Index score monthly, Ensure all clinical measures are met monthly to drive a healthy clinic. Ensure SWC’s are being met monthly. Maintain a good QIP score yearly. Conduct QAPI and governing body meetings. Build physician relationships. Address all patients’ issues and complaints.
Branch Manager
Always Caring Homecare
Atlanta, GA
02.2022 - 10.2023
- Manage over 400+ homecare cases using different strategies to try to service them all. Supervise and coordinate clinical and non-clinical staff, administratively support clinical staff and daily operations of practice. Supervise client and staff scheduling, cost share collection, charge entry and capture activities to ensure processes are operationally efficient and effective. Modify client’s scheduling templates. Review and maintain budget for branch. Making sure branch is meeting MOM/PDP. Work with case managers from different counties to make sure that clients are receiving care through grants and Georgia Medicaid services. Making sure that the care provided meets state guidelines. Prepare branch for all company and state audits. Monitor timecards and approve time off. Interview any new potential new hires. Train new staff members. Address any client and staff complaints. Strive to create a safe team environment in the office. Facilitate monthly staff meetings
- Collaborate with the Executive Director to create and develop formal office policies and procedures. Successful communication and implementation of policies and procedures established upfront operational standards and expectations of staff members to establish a pleasant work environment; thus, ultimately providing enhanced work experience
- Collaborate with marketing and Human Resources to help gain potential new clients and staff members. Use digital marketing platforms, attend community events, and host job fairs. Build partnerships with other organizations to help provide care to elderly people in the community. Create different strategies to help the organization grow
Office Manager
Hackensack Mountainside Medical Group
Glen Ridge, NJ
05.2021 - 12.2021
- Manage the day-to-day operations of 6 locations which include Internal medicine, OB/GYN and Gastroenterology to ensure successful administrative, billing, and operational functions. Supervise and coordinate clinical and non-clinical staff, administratively support clinical staff and daily operations of practice. Supervise appointment scheduling, patient pre-registration/registration, insurance verification, co-pay collection, charge entry and capture activities to ensure processes are operationally efficient and effective. Modify providers scheduling templates. Review and maintain budget for each cost center. Complete provider reimbursements. Address any patient issues and complaints. Order office supplies and equipment. Conduct monthly staff meetings. Conduct staff performance reviews. Complete copay deposits in EPIC.
- Collaborate with Practice Administrator to create and develop formal office policies and procedures. Successful communication and implementation of policies and procedures established upfront operational standards and expectations of staff members to establish a pleasant work environment; thus, ultimately providing enhanced patient experience
Office Manager
Eschen Prosthetics and Orthotics Labs
New York, NY
12.2019 - 05.2021
- Collaborate with Director of Operations to create and develop formal office policies and procedures. Successful communication and implementation of policies and procedures established upfront operational standards and expectations of staff members to establish a pleasant work environment; thus, ultimately providing enhanced patient experience. Help implement Covid-19 protocols for the safety of patients and staff members.
- Manage and coordinate non-clinical staff, administratively support clinical staff and daily operations of practice. Supervise appointment scheduling, patient pre-registration/registration, insurance verification, co-pay collection, charge entry and capture activities to ensure processes are operationally efficient and effective. Monitor timecards and approve time off. Interview any new potential new hires. Train new staff members. Address any patient issues and complaints
- Coding/Billing Enter ICD 10 codes and CPT codes. Review claims for compliant documentation and coding to produce clean claims and reduce denials. Provides patient centered services by assisting patients with Explanation of Benefits, advising patients of financial responsibilities prior to services, and obtaining prior authorizations for scheduled services. Collaborate with insurance carriers to obtain out-of-network services for medically necessary cases.
Clinical System Analyst
WMCHealth Network
Valhalla, NY
04.2018 - 09.2019
Office Supervisor
WMCHealth Network
Valhalla, NY
11.2015 - 04.2018
Administrative Assistant
WMCHealth Network
Valhalla, NY
07.2011 - 11.2015
Education
Bachelors in Business/Health Service Administration Cum Laude - undefined
Monroe College
New Rochelle, N.Y.Associates in Communications/Mass Media - undefined
Westchester Community College
Valhalla, N.Y.Skills
EMR Applications: MedFlex, Epic, eClinicalWorks (Administrator), NextGen (Superuser), Cerner, Medical Manager, IDX, Athena, POC, POC Lite, CWOW, Reggie
MS Office Applications: Microsoft Word, Microsoft Excel, Microsoft Power point, Outlook, Teams
Other: Nuance - Dragon Medical One, Kronos, Remedy, Dameware, API, OPERA, COUPA, Concur
Timeline
Facility Administrator
DaVita Dialysis Clinic
10.2023 - Current
Branch Manager
Always Caring Homecare
02.2022 - 10.2023
Office Manager
Hackensack Mountainside Medical Group
05.2021 - 12.2021
Office Manager
Eschen Prosthetics and Orthotics Labs
12.2019 - 05.2021
Clinical System Analyst
WMCHealth Network
04.2018 - 09.2019
Office Supervisor
WMCHealth Network
11.2015 - 04.2018
Administrative Assistant
WMCHealth Network
07.2011 - 11.2015
Bachelors in Business/Health Service Administration Cum Laude - undefined
Monroe College
Associates in Communications/Mass Media - undefined
Westchester Community College