Latoya Holman
Williston,SC
Summary
Employed in customer service for over 15 years. I have a strong background in customer interactions and service solution . I am highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. I handle customer request with friendly knowledgeable service and support.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
WSOL LLC
01.2019 - Current
- Provided customers with information on products and special offers.
- Troubleshoot and resolve customer questions using internal and external resources.
- Assisted customer with navigation and entry into software.
- Resolved user issue and program issue.
- Reported issue with software.
- Process refunds.
- Documentation and follow up with customers.
- Handled and resolved escalation issues.
- Provided information on mobile device protection plans
- Canceled and added mobile coverage.
Assistant Manager
Russell's Pizza
Williston, South Carolina
04.2014 - 01.2026
- Lead a team of 15 employees.
- Handle customer requests with friendly, knowledgeable service and support.
- Train team members, mentor, promote productivity, accuracy and friendly service.
- Deliver prompt, accurate and excellent customer service.
- Adhere to all regulatory standards regarding safe and sanitary food prep.
- Complete kitchen tasks, preparation for opening and closing shifts.
- Calculate charges, issued bills and collected payments.
Assembly Line Production and Welder
Allied Air Enterprises
Blackville , South Carolina
05.2006 - 09.2008
- Use established assembly instructions to complete jobs in an efficient and accurate fashion.
- Maintain clean and organized work areas.
- Start up and shut down processing equipment.
- Help achieve company goals by supporting production workers.
- Created Air Conditioner by fabricating and welding materials
Assembly Line Worker
Dixie Narco
Williston, South Carolina
03.2001 - 02.2004
- Participated in a team-based environment to maintain line productivity.
- Assemble component parts of Vending Machines.
- Recognize, report defective material and equipment to supervisor.
Cashier Customer Service
Walmart
Barnwell, South Carolina
04.2000 - 01.2001
- Maintain adequate cash supply at checkout stations.
- Organize the store by returning all merchandise to its proper place.
- Process sales transactions accurately and in a timely fashion.
- Calculate charges, issued bills, and collect payment.
Cook/Cashier
Pizza Stop
Williston, South Carolina
04.1996 - 07.1998
- Maintain adequate cash supply in cash drawer.
- Answer customers' questions, address problems and complaints in person and phone.
- Perform additional tasks to keep the dining room running smoothly.
- Adhere to quality expectations and standards.
- Calculate charges, issued bills and collected payments.
Education
Associates - Computer Programming and Engineering
USC Salkehatchie
Allendale, South Carolina, USACulinary Arts
Helms College
Augusta, Georgia, United StatesSkills
- Quick learner
- Computer proficient
- Excellent communication
- Proficient in Customer Service and Management
- Operate Office Equipment
- Certified in Security Awareness
- Certified in Expert Sales and Consultant
- Certified in Privacy Awareness
- Certified in SERVSAFE
- Certified in Marketing
Timeline
Customer Service Representative
WSOL LLC
01.2019 - Current
Assistant Manager
Russell's Pizza
04.2014 - 01.2026
Assembly Line Production and Welder
Allied Air Enterprises
05.2006 - 09.2008
Assembly Line Worker
Dixie Narco
03.2001 - 02.2004
Cashier Customer Service
Walmart
04.2000 - 01.2001
Cook/Cashier
Pizza Stop
04.1996 - 07.1998
Culinary Arts
Helms College
Associates - Computer Programming and Engineering
USC Salkehatchie