Latoya Hughes
Indianapolis,IN
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Re-Entry Case Manager
Goodwill of Central & Southern Indiana
Indianapolis, IN
02.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Patient Navigator
Ascension St. Vincent Hospital
Indianapolis, IN
08.2022 - 02.2023
- Coordinate access to health-related services by assisting clients with utilizing available resources.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
Eligibility Specialist/Receptionist
Family & Social Services Administration
GARY, IN
08.2020 - 07.2022
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Provided personalized assistance to applicants, guiding them through application process and improving overall experience.
Security Officer
G4S Secure Solutions
East Chicago, IN
07.2019 - 08.2020
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Correctional Officer
Westville Correctional Facility
Westville, IN
09.2015 - 10.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Education
NHA Certified Medical Administrative Assistant -
MedCerts
05.2022
Core 40 Diploma -
West Side Leadership Academy
Gary, IN05.2012
Skills
- Problem-Solving
- Case Management
- Organization and Multitasking
- Relationship Building
- Documentation And Reporting
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Community Outreach
- Crisis Intervention
- Treatment Planning
- MS Office/Google email
- Medical Records Management
Certification
Customer Service Training
Mental Health First Aid
Timeline
Re-Entry Case Manager
Goodwill of Central & Southern Indiana
02.2023 - Current
Patient Navigator
Ascension St. Vincent Hospital
08.2022 - 02.2023
Eligibility Specialist/Receptionist
Family & Social Services Administration
08.2020 - 07.2022
Security Officer
G4S Secure Solutions
07.2019 - 08.2020
Correctional Officer
Westville Correctional Facility
09.2015 - 10.2018
NHA Certified Medical Administrative Assistant -
MedCerts
Core 40 Diploma -
West Side Leadership Academy