LaToya Jackson McCrea
Laveen,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Phlebotomy Technician
Kedplasma
10.2025 - Current
- Assisted in collecting blood samples from donors following established safety protocols.
- Maintained accurate records of donor information and sample collection procedures.
- Prepared equipment and materials for blood collection, ensuring cleanliness and efficiency.
- Engaged with donors to explain procedures and address any concerns during the donation process.
- Logged patient information and recorded results into the system.
LaJa's Wig Studios
Owner-Operator
09.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Make custom wigs
- Natural Hair Care
- Educating customers and graduates
Cosmetology Instructor
The Studio Academy of Beauty
09.2012 - 10.2025
- Assisted students in mastering fundamental cosmetology techniques and principles.
- Demonstrated various hair styling and makeup application methods to enhance student learning experiences.
- Supported classroom management by maintaining a positive and engaging learning environment.
- Collaborated with peers to develop lesson plans aligned with industry standards and educational goals.
- Established goals for courses with organized outlines and detailed lessons.
- Performed instructional services for 25 students and 18 vocational and occupational subjects.
Customer Service /Inside Sales Representative
AT&T Mobility
06.2005 - 01.2011
- Developed and maintained strong customer relationships to drive sales growth.
- Identified customer needs through active listening and tailored solutions accordingly.
- Utilized CRM systems to track sales activities and manage pipeline effectively.
- Conducted product demonstrations to educate customers on features and benefits.
- Answered customers' questions regarding products, prices, and availability.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Service Representative
Verizon Wireless
08.2005 - 11.2007
- Resolved customer inquiries efficiently using CRM software, enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Trained new staff on procedures and policies, fostering a culture of excellence in customer care.
- Analyzed customer feedback to identify trends and recommend process improvements for service enhancement.
Education
High School Diploma -
James Madison
Norcross, GANo Degree - Cosmetology Instructor
Empire Beauty School Of Arizona
Avondale, AZ06-2021
No Degree - Cosmetology
Empire Beauty School
Avondale, AZ06-2017
Associate of Science - Medical Assistant And Dental Assisting
Bryman School Of Arizona
Peoria, AZ10-2013
High School Diploma -
James Madison High School
Norcross, GA01-2012
Skills
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Chemical texturizing
- Professional ethics
- Lesson planning
- Sanitation procedures
- Teaching strategies
- Course planning
- Licensed cosmetologist
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
NEXSys PCS Training
Hazardous Communication
STERI Hazardous Training
BBP Training
Bio-Hazardous Training
DOT Hazardous Material Training
PPE, SDS, GMP
Certification
- Licensed Cosmetology Instructor - 5years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Phlebotomy Technician
Kedplasma
10.2025 - Current
Cosmetology Instructor
The Studio Academy of Beauty
09.2012 - 10.2025
LaJa's Wig Studios
Owner-Operator
09.2011 - Current
Customer Service Representative
Verizon Wireless
08.2005 - 11.2007
Customer Service /Inside Sales Representative
AT&T Mobility
06.2005 - 01.2011
High School Diploma -
James Madison
No Degree - Cosmetology Instructor
Empire Beauty School Of Arizona
No Degree - Cosmetology
Empire Beauty School
Associate of Science - Medical Assistant And Dental Assisting
Bryman School Of Arizona
High School Diploma -
James Madison High School