Latoya Johnson
Little Rock,AR
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Crothall. Excelled in staff development and training, boosting team performance through motivational leadership. Skilled in strategic planning and performance metrics monitoring, achieving significant improvements in service delivery. Demonstrates strong communication and decision-making abilities, driving results and fostering positive relationships. Analytical Accounts Receivable Manager with successful career supervising [Number] personnel, including training, work allocation and problem resolution. Skilled in financial statement preparation, general ledger activities, accounts receivable processing and collections. Effective leader with [Number] years of hands-on experience in [Type] industry.
Overview
5
5
years of professional experience
Work History
O.R Supervisor
Crothall
Little Rock, AR
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
E. V.S Supervisor
Crothall
Little Rock, AR
12.2023 - Current
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
- Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
- Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
- Collaborated closely with infection control teams to develop best practices for preventing hospital-acquired infections through effective environmental sanitation measures.
- Monitored industry trends to remain updated on the latest advancements in cleaning technology and techniques, ensuring continuous improvements to departmental processes.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
- Developed and maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
- Increased employee performance through effective supervision and training.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Lead Patient Ambassador
Crothall
Little Rock, AR
02.2024 - 03.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with Patients and unit staff ,for comfortability to be open with any concerns or issues.
Store Manager of Operations
Rainbow Shops
Little Rock, AR
12.2021 - 12.2023
- Increased sales by [Number]% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
Franchise Owner
Corvus Janitorial
Little Rock, AR
09.2021 - 05.2023
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
Store Manager
EZ Mart Stores
Little Rock, AR
01.2019 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
No Degree - Qualified Medical Aide
School of Medical Health Restorations
Oak Lawn, IL08.2002
High School Diploma -
Prologue High School
Chicago, IL06.2002
Skills
- Strong Communication Skills
- Payment reconciliation
- Performance Metrics Monitoring
- Invoice Processing
- Dispute Resolution
- Customer Relations
- Staff Management
- Customer Service
- Multitasking and Organization
- Team Leadership
- Decision-Making
- Customer Service Management
- Relationship Building
- Employee Supervision
- Documentation and Recordkeeping
- Data Entry
- Handling Complaints
- Office Management
- Coaching and Mentoring
- Operations Management
- Scheduling and calendar management
- Goal Setting
- Scheduling
- Strategic Planning
- Motivational Leadership
- Staff Development and Training
- Project Management
- Documentation and control
Timeline
Lead Patient Ambassador
Crothall
02.2024 - 03.2024
O.R Supervisor
Crothall
01.2024 - Current
E. V.S Supervisor
Crothall
12.2023 - Current
Store Manager of Operations
Rainbow Shops
12.2021 - 12.2023
Franchise Owner
Corvus Janitorial
09.2021 - 05.2023
Store Manager
EZ Mart Stores
01.2019 - 06.2021
No Degree - Qualified Medical Aide
School of Medical Health Restorations
High School Diploma -
Prologue High School