Latoya Johnson
Charlotte
Summary
Nail Manicurist with 2 years of experience providing manicures, Acrylics and pedicures. Great knowledge of sanitation procedures and salon daily duties.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Hilton Hotels Corporation
03.2014 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods and challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Dispatched shuttles service
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Balanced and closed accounts
Nail Technician
Powlowski - Kutch
05.2021 - 02.2023
- Demonstrated exceptional customer service, resulting in increased customer satisfaction.
- Utilized the latest tools and technologies to ensure quality and accuracy in all services.
- Developed promotional campaigns aimed at increasing customer loyalty.
Student Nail Manicurist
Buff Beauty Academy
06.2021 - 09.2021
- Successfully provided manicure, pedicure, and nail art services to a diverse customer base.
- Developed a strong client base.
- Maintained up-to-date knowledge of current trends and techniques in the nail industry.
- Demonstrated excellent customer service
- Ensure all clients are happy with the service and outcome
Education
Licensed Manicurist - Licensed Nail Manicurist
Buff Academy
09.2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Creativity
- Oral and written communications
Timeline
Student Nail Manicurist
Buff Beauty Academy
06.2021 - 09.2021
Nail Technician
Powlowski - Kutch
05.2021 - 02.2023
Front Desk Agent
Hilton Hotels Corporation
03.2014 - Current
Licensed Manicurist - Licensed Nail Manicurist
Buff Academy
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