LaToya Jones
Louisville,KY
Summary
Efficient and reliable Receptionist with years experience in a nursing home setting. Assisted with technical nursing treatments, supported diagnostic procedures and charted resident records. Interested in a full-time role as a front desk receptionist in a top-notch healthcare facility. As a receptionist well-equipped to provide emotional support in a comfortable, soothing environment. Desires a position in a long term facility. Motivated with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Knowledgeable Production Assembler trained in operation of manufacturing equipment. Observant leader keen on safety protocol. Acknowledged for strong leadership skills and regulation compliance. Dependable self-starter experienced in manufacturing production, assembly, quality assurance and machine operation and maintenance.
Overview
21
21
years of professional experience
Work History
Library Clerk
Louisville Metro Government Free Public Library
07.2022 - Current
- Enforced university and housing policies and procedures.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Assisted patrons with printing and copying according to personalized requirements.
- Answered patron questions in-person or by phone regarding library services and resources.
- Processed library card applications and maintained patron records with accurate contact information.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Sales and Customer Service Manager
McClain Construction
04.2018 - Current
- Aligned company goals with customer outcomes and ensured satisfaction by automating contact management systems.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Built relationships with customers and community to establish long-term business growth.
- Worked diligently to resolve unique and recurring complaints to promote loyalty and enhance operations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed website designs, revenue models, process flows, sales, operations support and customer engagement strategies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Patient Access Representative
Jewish Hospital
02.2018 - 02.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Assembly Line Worker
Reynolds Metals
05.2017 - 07.2018
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Followed outlined specifications to implement effective assembly plans.
- Completed such tasks as boxing, labeling and moving items, which enabled production line to continue efficient operations.
- Kept work area clean, neat and organized, which prevented accidents, mishaps and misplaced tools.
- Conducted quality assurance inspections on finished components and determined any unnoticed issues.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
Receptionist and relaxation specialist
Mirage Salon and Spa
02.2013 - 10.2016
- Made appointments for are clients to come receive relaxations.
- Documented all clients and collected money and recorded everything
- Checked in clients unto their rooms until a relaxation specialist was available.
- Managed over 50 calls per day
- Called clients to remind them of their upcoming appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Signature health care
02.2012 - 10.2016
- Made patients appointments
- Made schedules, logged in all patients records, and also took care of patients when one of our CNA didn't come in.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Production Assembler
General Electric
10.2006 - 02.2014
- Assembled dishwashers
- Managed 75 workers
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated production machinery safely to reduce workplace accidents.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
- Inspected equipment and conducted basic repairs to keep machinery operational.
- Trained new team members by relaying information on company procedures and safety requirements.
Assembler
Selectron
04.2004 - 09.2006
- Took apart credit card machines and fixed them.
- Made sure all employees had supplies needed to complete their work.
- Weld parts back together.
Mail clerk
United Postal Service
06.2003 - 04.2004
- Made Sure all the mail coming in got shipped out to the right address.
- Cleaned the line, and when the columns got filled up made sure I took them to the right dock door to be shipped.
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY05.2002
Skills
- Patient-focused care
- Committed team player
- Forklift certified
- Fast learner
- Easy to get along with
- Computer literate
- Team leader
- Very efficient
- Reliable
- Adaptable to any situation
- Plant Safety and Organization
- Product Assembly and Disassembly
- Production Efficiency
- Production Procedures
- Lockout and Tagout Procedures
- Quality Inspections
Timeline
Library Clerk
Louisville Metro Government Free Public Library
07.2022 - Current
Sales and Customer Service Manager
McClain Construction
04.2018 - Current
Patient Access Representative
Jewish Hospital
02.2018 - 02.2021
Assembly Line Worker
Reynolds Metals
05.2017 - 07.2018
Receptionist and relaxation specialist
Mirage Salon and Spa
02.2013 - 10.2016
Receptionist
Signature health care
02.2012 - 10.2016
Production Assembler
General Electric
10.2006 - 02.2014
Assembler
Selectron
04.2004 - 09.2006
Mail clerk
United Postal Service
06.2003 - 04.2004
High School Diploma -
Pleasure Ridge Park High School
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