La Toya Jones
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience as a Qualified Service Coordinator at The Harris Center for Mental Health and IDD. Expert in client advocacy and individualized service plans, fostering strong relationships and enhancing satisfaction. Proven ability in accurate recordkeeping with strong MS Office skills and effective problem-solving, contributing to streamlined processes and improved team productivity.
Overview
17
17
years of professional experience
Work History
Qualified Service Coordinator
The Harris Center For Mental Health And IDD
05.2015 - Current
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with over 500 clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Streamlined service coordination processes for improved team productivity and response times.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
Administrative Technician
Harris County Child Protective Services
12.2008 - 05.2015
- Developed detailed reports highlighting key performance metrics using advanced Excel skills for senior management review.
- Managed inventory control processes, maintaining appropriate supply levels while minimizing costs for office supplies and equipment.
- Maintained strict confidentiality regarding sensitive company information safeguarding critical documents from unauthorized access.
- Improved document management and storage with the implementation of a digital filing system.
- Reduced errors in data entry tasks, ensuring accuracy and consistency across all records.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZBachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TXSkills
- Client advocacy
- Goal setting
- Resource utilization
- Individualized service plans
- MS office expertise
- Problem-solving abilities
- Collaboration and teamwork
- Verbal and written communication
- Case management
- Accurate recordkeeping
- Service monitoring and evaluation
- Client and family interviews
- Task prioritization
- Team leadership
Timeline
Qualified Service Coordinator
The Harris Center For Mental Health And IDD
05.2015 - Current
Administrative Technician
Harris County Child Protective Services
12.2008 - 05.2015
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Criminal Justice
Prairie View A&M University