LATOYA LAWS
Casselberry,FL
Summary
Professional payroll specialist with strong background in payroll processing, compliance, and financial reporting. Skilled in utilizing payroll software and managing employee data with precision. Focus on collaboration and adaptability, ensuring seamless operations and effective problem-solving within teams. Known for reliability and delivering consistent results in dynamic environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales and Retention Representative
Spectrum
02.2023 - Current
- - Addressed customer billing concerns, processed account adjustments, and ensured client retention
- - Collaborated cross-functionally to resolve service complaints and drive loyalty
- - Performed detailed account reviews and documented interactions accurately
- Handled customer escalations effectively, resolving concerns promptly and professionally.
- Collaborated with team members to develop strategies for improving overall retention rates.
Manager / HR Lead
Purple Glass Boutique
08.2021 - 02.2024
- - Oversaw scheduling, payroll coordination, and onboarding for retail staff
- - Maintained personnel files and payroll records
- - Introduced new workforce management tools to streamline payroll accuracy
- - Managed store operations, cash reconciliation, and inventory systems
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Recruiter / HR Assistant
Lets Work USA
02.2023 - 01.2024
- - Managed onboarding and new hire documentation including I-9s and E-Verify
- - Collaborated with HR and payroll departments to ensure accurate timekeeping and payroll submissions
- - Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- - Maintained employee files, verified compliance, and supported remote HR requests
- - Handled applicant tracking via job platforms (Indeed, LinkedIn, ZipRecruiter)
Correctional Officer
Orange County Government
04.2010 - 08.2021
- - Monitored and documented inmate behavior
- - Conducted investigations, filed incident reports, and maintained compliance records
- - Performed data entry, report filing, and time-sensitive communication in high-pressure environments
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Human Resources Assistant
Orange County Government
04.2007 - 05.2010
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
Education
Associate of Arts - General Studies
Seminole Community College
01.2022
Skills
- - Payroll Processing & Compliance
- - Timecard Audits & Deductions
- - Employee Onboarding & I-9 Verification
- - Personnel File Management
- - HRIS / ADP Workforce Now (user experience)
- - Microsoft Excel (vlookups, pivot tables)
- - Background Checks & Drug Testing
- - Multi-tasking in High-Volume Environments
- - Office Administration & Communication
- Administrative and office support
- MS office
- Adaptability
Certification
Florida 06-20 Claims Adjuster License | License #: G072944
Timeline
Sales and Retention Representative
Spectrum
02.2023 - Current
Recruiter / HR Assistant
Lets Work USA
02.2023 - 01.2024
Manager / HR Lead
Purple Glass Boutique
08.2021 - 02.2024
Correctional Officer
Orange County Government
04.2010 - 08.2021
Human Resources Assistant
Orange County Government
04.2007 - 05.2010
Associate of Arts - General Studies
Seminole Community College
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