Summary
Overview
Work History
Education
Skills
Timeline
Barista

Latoya Magee

Hattiesburg,MS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Barista

Starbucks
Hattiesburg, MS
07.2018 - Current
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Assistant Manager

Popeyes Louisiana Kitchen
Hattiesburg, MS
11.2013 - 06.2018
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored employee performance and developed improvement plans.

Education

High School Diploma -

Mccomb High School
Mccomb, MS
05.2007

Skills

  • Beverage preparation
  • Smoothie Making
  • Point of Sale Knowledge
  • Menu Memorization
  • Conflict Resolution
  • Excellent math skills
  • Cash Handling
  • Soft Selling
  • Sandwich Preparation
  • Ordering Procedures
  • Food Preparation and Safety
  • Performance improvement
  • Opening and closing duties
  • Sales expertise

Timeline

Barista

Starbucks
07.2018 - Current

Assistant Manager

Popeyes Louisiana Kitchen
11.2013 - 06.2018

High School Diploma -

Mccomb High School

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Latoya Magee