Latoya Marcinko
Aubrey,Texas
Summary
Passionate, friendly and efficient customer service professional with 5+ years of experience in customer service and business to business environments. Excited to work with customers, coworkers and data entry to help improve workflows, improve customer experience and provide a quick resolution to any issues or concerns.
Overview
6
6
years of professional experience
Work History
Claims Coordinator
Royal Insurance Company
Aubrey, TX
04.2024 - Current
- Taking in claims from clients as well as the major hub insurance companies.
- Creating the claims and assigning them to the correct adjusters.
- Organizing, updating, and assigning important client information, various claims, and emails.
Content Creator
Self Employed
Aubrey
02.2020 - Current
- Initiates marketing campaigns by creating and publishing engaging video advertisements to increase brand and product awareness
- Engaging with companies and customers, filming, editing and organizing content and videos to help companies increase customer base and overall sales
- Structuring schedules and meeting deadlines for brands campaigns.
Sales & Customer Service Representative
Texas Family Fitness
Aubrey, Texas
08.2019 - 03.2020
- Provided outstanding customer service to help customers with available programs
- Processed payments and dues, assisted with accounting/bookkeeping functions
- Opened and closed the club, assisted members as needed to improve their customer experience.
Customer Service Receptionist
State Farm
Coppell, Texas
03.2019 - 08.2019
- Provided outstanding customer service to existing and potential customers to answer questions about insurance accounts and policies
- Responded to customer emails and phone calls
- Assisted agency with prospecting new customers and business, helped update and maintain customer accounts and information in State Farm online system.
Education
Bachelor of Science - Environmental Science and Project Management
University of Phoenix
Phoenix, AZ05.2020
Associate of Science - General Science
Collin College
Frisco, TX05.2015
High School Diploma -
Prosper High School
Prosper, TX05.2010
Skills
- Project Management
- Computer Skills
- Communication
- Adaptability
- Microsoft Builds
- Teamwork
- Problem Solving
- Detail Oriented
Timeline
Claims Coordinator
Royal Insurance Company
04.2024 - Current
Content Creator
Self Employed
02.2020 - Current
Sales & Customer Service Representative
Texas Family Fitness
08.2019 - 03.2020
Customer Service Receptionist
State Farm
03.2019 - 08.2019
Bachelor of Science - Environmental Science and Project Management
University of Phoenix
Associate of Science - General Science
Collin College
High School Diploma -
Prosper High School