Latoya Matthews
Palmdale,CA
Summary
Dynamic Customer Service Representative with a proven track record at Legacy Communications, excelling in critical thinking and Microsoft Excel. Renowned for enhancing customer satisfaction and resolving complex issues, demonstrating exceptional problem resolution and active listening skills. Achieved a significant improvement in customer relations, underscoring a commitment to excellence and efficiency.
Overview
2024
2024
years of professional experience
Work History
Airbnb Host
Terrance Newson
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Newson INN
Long Beach, CA
02.2021 - 05.2023
- Responded to customer requests for products, services, and company information.
Education
General Education
Dominguez High School
Paramount, California06.1997
Skills
- I’m Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
Timeline
Customer Service Representative
Newson INN
02.2021 - 05.2023
Airbnb Host
Terrance Newson
General Education
Dominguez High School