Racquel Porter
Detroit,MI
Summary
Dynamic Service Advisor with a proven track record at Rivian, excelling in customer relationship management and complaint resolution. Leveraged strong communication skills to enhance client satisfaction, consistently achieving sales targets and streamlining service processes. Recognized for attention to detail and effective multitasking, fostering long-term customer loyalty and trust.
Overview
2027
2027
years of professional experience
Work History
Service Advisor
Rivian
Plymouth
2024 - Current
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in diagnosing vehicle issues using advanced diagnostic tools and software.
- Coordinated service appointments, ensuring efficient workflow and resource allocation.
- Communicated effectively with clients regarding service options and recommendations.
- Maintained accurate records of services performed and parts used for inventory management.
- Collaborated with technicians to ensure timely completion of repairs and maintenance tasks.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Identified process improvements to streamline operations and enhance overall service quality.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Service Advisor
Feldman Man Ford
Detroit, MI
08.2022 - 10.2026
- Provided training to new team members on service protocols and customer engagement strategies.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Mumford High
Detroit, MI06.1989
Skills
I’m Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Listening skills
Attention to detail
Excellent communication
Service estimates
Service recommendations
Team player mentality
Complaint resolution
Handling customer complaints
Service scheduling
Goal-oriented mindset
Performance goals
Repairs scheduling
Customer relationship management
Documentation and reporting
Timeline
Service Advisor
Feldman Man Ford
08.2022 - 10.2026
Service Advisor
Rivian
2024 - Current
High School Diploma -
Mumford High