Latoya McPherson
Phlebotomy/ EKG Technician
Charleston,SC
Summary
Hardworking and passionate jobseeker with strong organizational skills eager to secure an entry-level phlebotomy or electrocardiography position in an experienced learning environment. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Accession Technician ( Lab Processing Technician)
Precision Genetics Solutions
Charleston , SC
01.2021 - Current
- Responsible for receiving and processing clinical lab specimens
- Collected, prepared, and disposed of medical specimens.
- Auditing deliveries and create case files for received locations
- Register patient information into the computer, including billing and diagnosis needed
- Accountable for labeling specimens correctly, and distributing promptly to proper department.
Member Service Representative
Heritage Trust Federal Credit Union
Charleston , SC
03.2019 - 01.2021
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Pharmacy Technician
Walgreens Pharmacy
Charleston, SC
01.2016 - 01.2021
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
Pharmacy Technician/ Data Entry Specialist
Blue Sky Specialty Pharmacy
01.2016 - 01.2019
- Requesting and processing insurance information before medication is dispensed ⋅ Process prescriptions and insurance claims ⋅ Setup shipment of medication and document shippinginformation ⋅ Communicate with other healthcare professionals.
Private Branch Operator/ Administrative Assistant
Mills House Wyndham Grand Hotel
Charleston, SC
01.2015 - 01.2018
- Scheduled and confirmed appointments for clients, customers or supervisors.
- Greeted callers and handled inquiries or directed to appropriate persons.
- Created, maintained and entered information into databases.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Pharmacy Technician
CVS Pharmacy
Charleston, SC
01.2016 - 01.2017
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Sales Associate
Total Wine and More
Charleston, SC
01.2010 - 01.2015
- Provided first-rate service to all customers and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
Certificate of Phlebotomy, 2021 -
P.A.T.C.H Career Institute
North Charleston, SC 05.2021 - 07.2021
Certificate of Electrocardiography -
P.A.T.C.H Career Institute
North Charleston, SC 05.2021 - 07.2021
Bachelor of Science - Psychology
Charleston Southern University
Charleston, SC 08.2010 - 06.2013
Skills
Sterilization procedures
Specimen labeling procedures
Recording data
Patient confidentiality
Venipuncture
Measuring vital statistics
Sample and specimen collection
Insurance processing
Medical laboratory procedures
Laboratory Processes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Pharmacy Technician, June 2016 – Current
Timeline
Certificate of Phlebotomy, 2021 -
P.A.T.C.H Career Institute
05.2021 - 07.2021
Certificate of Electrocardiography -
P.A.T.C.H Career Institute
05.2021 - 07.2021
Accession Technician ( Lab Processing Technician)
Precision Genetics Solutions
01.2021 - Current
Member Service Representative
Heritage Trust Federal Credit Union
03.2019 - 01.2021
Pharmacy Technician
Walgreens Pharmacy
01.2016 - 01.2021
Pharmacy Technician/ Data Entry Specialist
Blue Sky Specialty Pharmacy
01.2016 - 01.2019
Pharmacy Technician
CVS Pharmacy
01.2016 - 01.2017
Private Branch Operator/ Administrative Assistant
Mills House Wyndham Grand Hotel
01.2015 - 01.2018
Bachelor of Science - Psychology
Charleston Southern University
08.2010 - 06.2013
Sales Associate
Total Wine and More
01.2010 - 01.2015