LaToya Miller
Grand Rapids,MI
Summary
Dynamic General Manager with a proven track record at Rx Optical Laboratories Inc., excelling in operations management and leadership. Successfully developed strategies that boosted sales and profitability while fostering a high-performing team. Renowned for problem resolution and cultivating strong client relationships, enhancing customer loyalty and satisfaction. Current use is Word,Excel and Jobvite.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Rx Optical Laboratories Inc.
04.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Checking/savings and Credit Card Specialist
5/3 Bank
01.2013 - 04.2015
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
Teller
5/3 Bank
01.2010 - 03.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Comstock Park High
Grand Rapids, MI05-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Timed task completion
Certification
AMERICAN BOARD OPTOMERTY CERTIFIED
Timeline
General Manager
Rx Optical Laboratories Inc.
04.2015 - Current
Checking/savings and Credit Card Specialist
5/3 Bank
01.2013 - 04.2015
Teller
5/3 Bank
01.2010 - 03.2012
High School Diploma -
Comstock Park High
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