Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Latoya Morrison

Fort Worth,TX

Summary

Accomplished Customer Service Representative with a proven track record at Walmart, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in managing high-stress situations and resolving conflicts, ensuring customer satisfaction and repeat business. Skilled in critical thinking and communication, significantly improving team efficiency and service quality.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Walmart
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dispatcher

Silver Fox Trucking
02.2017 - 06.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Education

High School Diploma -

Alcee Fortier
5624 Freret St.New Orleans,La.,70115
04.2002

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Walmart
05.2024 - Current

Dispatcher

Silver Fox Trucking
02.2017 - 06.2024

High School Diploma -

Alcee Fortier

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Latoya Morrison