Latoya Mosley
Aurora,CO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PCA
UChealth
Aurora, CO
05.2023 - Current
- Assisted nursing staff with patient care activities and daily living tasks.
- Monitored patient vital signs and reported changes to medical team promptly.
- Implemented care plans under supervision, ensuring adherence to established protocols.
- Trained new staff on procedures and best practices in patient care delivery.
- Collaborated with interdisciplinary teams to enhance patient comfort and satisfaction levels.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Security Officer
HSS Security
Highlands Ranch, CO
07.2022 - 02.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Collaborated with law enforcement during incidents, providing necessary information and support.
- Responded promptly to alarms and emergencies, implementing established protocols.
- Assisted in training new staff on security procedures and emergency response plans.
- Enhanced security measures through regular assessments of existing protocols and practices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Unemployment Claims Specialist
Conversions
Utah County, UT
03.2021 - 10.2021
- Processed unemployment claims accurately and efficiently to ensure timely benefits distribution.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Assisted clients with completion of applications and paperwork.
- Helped claimants, with weekly hour hours
- helped if they needed to fill out an applications
- answered any questions they may have had
Environmental Services- Housekeeping
Crothall
Aurora, CO
11.2015 - 03.2021
- Housekeeping
- Lead to the supervisor team
- Help keep the hospital clean
- Help Managers with assignments
- Assist housekeepers
- Run the Discharge board
- Take and receive calls for daily duties
- Chairman of the Safety Team.
- Make sure the storage room is stock and ready for the shift.
- Inspect Rooms on patient Floors
- Get surveys from patient areas.
Customer Service Representative
National Benefits Alliance
Denver, CO
06.2012 - 07.2012
- Customer Service Representative with strong phone skills
- Provide outbound calls to clients
- Telephone sales
- Recommend various insurance products
- Responsible for up selling products
- Analyze insurance needs
- Provide insurance information via mail
- Answer questions regarding insurance policies
- Act as an expert on insurance policies
- Answer calls/emails
- Research problems/respond to existing customers
- TEMPORARY
Customer Service Representative
Discovery Research
Aurora, CO
11.2011 - 06.2012
- Placed 30 to 50 outbound calls per day
- Interviewed clients regarding products
- Recorded responses into an automated survey tracking system
- Determined the pros and cons of their responses
Customer Service Associate
Savers Thrift Store
Denver, CO
10.2008 - 12.2011
- Tag miscellaneous items for sale
- Organized the production room
- Ability to multi-task
- Review items to determine if they were in mint condition for resale
- Worked/balanced the cash register
- Production Department
Customer Service Representative
Netflix
Denver, CO
08.2011 - 10.2011
- Inbound Call Center
- Researched and resolved problems with clients
- Answered questions relating to billings errors
- Directed clients with technical issues
Education
Vocational Cosmetology -
Empire Beauty School
01.2014
Business
Metropolitan State College of Denver
Denver, CO01.2004
High School Diploma - undefined
East High School
Denver, CO01.2002
No Degree - Business. Management
Colorado Technical University Online
Colorado Springs, CO04.2026
Phlebotomy - Phlebotomy Technician
MedCerts
Nebraska City, NE03.2026
CNA - Nursing Assistant Program
Denver School Of Nursing
Littleton, CO04.2022
Skills
- Experienced for 5 years
- Interacted with customers
- Interviewed clients regarding products
- Answering phone calls/emails
- Placed 30 to 100 or more outbound calls per day
- Ability to Multi-task
- Answered questions/ problems for customers
- Recorded responses into an automated survey tracking systesm
- Determined the pros and cons of their responses
- Direct patient care
- Attention to detail
- Patient care 1
- Organized paper work
- Supervisor/ Management Skills
- Floor Tech
- Hospital
- Clean
- Wastewater
- Housekeeping Supervisor
- Remediation
- Microsoft Excel
- Customer service
- Purchasing
- Telemarketing
- Outbound Sales
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 or more staff members.
- Achieved every Goal through effectively helping with other Coworkers with any task that needed to be finished before end of shift
Certification
- CPCT/A - Patient Care Technician/Assistant
- Certified Phlebotomist
Languages
English
Native or Bilingual
Timeline
PCA
UChealth
05.2023 - Current
Security Officer
HSS Security
07.2022 - 02.2023
Unemployment Claims Specialist
Conversions
03.2021 - 10.2021
Environmental Services- Housekeeping
Crothall
11.2015 - 03.2021
Customer Service Representative
National Benefits Alliance
06.2012 - 07.2012
Customer Service Representative
Discovery Research
11.2011 - 06.2012
Customer Service Representative
Netflix
08.2011 - 10.2011
Customer Service Associate
Savers Thrift Store
10.2008 - 12.2011
Business
Metropolitan State College of Denver
High School Diploma - undefined
East High School
Vocational Cosmetology -
Empire Beauty School
No Degree - Business. Management
Colorado Technical University Online
Phlebotomy - Phlebotomy Technician
MedCerts
CNA - Nursing Assistant Program
Denver School Of Nursing