Latoya Munford
Columbus,OH
Summary
I am looking for a position in Customer Service in a company where I can practice my natural love for people and utilize my skills in customer service while optimizing a comfortable environment for my peers/co-workers etc. I am detailed and organized in providing the best ALL around customer care services. Willing to relocate: Anywhere Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
Work History
Lead Server
Johnnys Iltalian Steakhouse
Columbus, OH
12.2022 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Startup Founder
Miracle Missions
Columbus, OH
07.2013 - Current
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Streamlined operations to reduce costs and improve overall efficiency.
- Drove product development from concept to launch, ensuring alignment with customer needs.
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startups.
- Established strong partnerships with key industry players for greater market presence.
- Increased company growth by developing and implementing innovative business strategies.
- Developed sales strategies that resulted in increased revenue generation year over year.
- Secured funding for the startup by delivering persuasive pitches to investors.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Kinship Cargiver
Franklin County Children Services
Columbus, OH
11.2012 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Assistant Manager
TruGreen, Inc
Columbus, OH
03.2020 - 02.2022
- Interviewing, training, development, and supervision of hourly team
- Maintaining tools and standards to comply with company policies
- Assisting the management team with scheduling and staffing pars
- Responsible for P & L’s awareness and impacting areas of opportunity.
Service Manager
Perfect Home Health Care
Columbus, OH
04.2015 - 04.2020
- Hired in as Appointment Setter
- Interviewing, training, development, and supervision of all hourly staff
- Responsible for scheduling and staffing par levels
- Addressing any guest concerns and ensuring high guest satisfaction
- Assisting the management team with ordering and inventories of medical products etc.
Service Manager ( FOH)
Max and Erma’s
Columbus, OH
09.2010 - 05.2015
- Hired in as Front of house Supervisor
- Promoted title of Service Manager with responsibilities to visit GM’s/KM’s stores in region and analyze and develop operations in partnership with them
- Reported to CEO on stores needs and operational improvement
- Interviewing, training, development, and supervision of all hourly team members
- Assisted in training and development of new Managers and Supervisors
- Responsible for inventory and maintaining budgeted goals on food and Liquor cost and waste management
- Ordering and receiving trucks and supply orders while maintaining appropriate levels of product
- Assisted the district with all new menu roll-outs and product changes
- Writing staff schedules and ensuring labor targets were achieved
- Maintaining a high level of food safety and sanitation with the team
- Ensuring 100% guest satisfaction through guest interaction and problem resolution.
Education
American Sign Language (ASL)
Columbus State Community College
Columbus, OHSkills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Organization and Efficiency
- Exceptional communication
- Sales Techniques
- Responsible and Trustworthy
- Employee Development
- Relationship Building
- Teamwork and Collaboration
- Critical Thinking
- Full Service Dining
- Accurate money handling
- Conflict Management
- Cleanliness standards
- Guest Relations Management
- Team Management
- Customer Service
- Service recovery
- Safe Food Handling
- Menu presentation
- Upselling techniques
Timeline
Lead Server
Johnnys Iltalian Steakhouse
12.2022 - Current
Assistant Manager
TruGreen, Inc
03.2020 - 02.2022
Service Manager
Perfect Home Health Care
04.2015 - 04.2020
Startup Founder
Miracle Missions
07.2013 - Current
Kinship Cargiver
Franklin County Children Services
11.2012 - 01.2024
Service Manager ( FOH)
Max and Erma’s
09.2010 - 05.2015
American Sign Language (ASL)
Columbus State Community College