Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoya Murphy

231 A Quitsna Road,NC

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

19
19
years of professional experience

Work History

Adjunct Cosmetology Instructor

Martin Community College
Williamston, NC
09.2023 - Current
  • Reviewed state board regulations related to licensure requirements for cosmetologists.
  • Provided guidance to students on proper use of tools and products necessary for cosmetology services.
  • Demonstrated technical skills in cutting, coloring, perming, styling hair, and providing nail services.
  • Assessed student progress by providing feedback on technique accuracy during practical assessments.
  • Mentored students as they practiced their newly acquired skills on clients in the salon and spa environment.
  • Maintained records of attendance and grades for each student enrolled in the program.
  • Evaluated student performance through written tests and practical assignments.

Salon Owner/Stylist

Sassy Buttafly Nail Lounge LLC
Williamston, NC
05.2019 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained relationships with existing clients by providing superior customer service.
  • Reviewed legal documents related to business operations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Kept records for production, inventory, income and expenses.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Correctional Officer

Bertie Correctional Institution
Windsor, NC, NC
06.2011 - 02.2019
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.

Customer Service Representative

CenturyLink
Tarboro, NC
01.2005 - 07.2010
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Diploma - Cosmetology

Pitt Community College Hair Academy
Greenville, NC
11.2022

High School Diploma -

Bertie High School
Windsor, NC
06.2000

Some College (No Degree) - Entrepreneurship

Strayer University
Raleigh, NC

Some College (No Degree) - Business Administration

Pitt Community College
Winterville, NC

Skills

  • Labor Relations
  • Business Management
  • Administrative Oversight
  • Regulatory Compliance
  • Business Planning
  • Consulting
  • Employee Development
  • Client Service
  • Marketing
  • Customer Relations
  • Talent Development
  • Strategic Planning
  • Verbal and Written Communication

Timeline

Adjunct Cosmetology Instructor

Martin Community College
09.2023 - Current

Salon Owner/Stylist

Sassy Buttafly Nail Lounge LLC
05.2019 - Current

Correctional Officer

Bertie Correctional Institution
06.2011 - 02.2019

Customer Service Representative

CenturyLink
01.2005 - 07.2010

Diploma - Cosmetology

Pitt Community College Hair Academy

High School Diploma -

Bertie High School

Some College (No Degree) - Entrepreneurship

Strayer University

Some College (No Degree) - Business Administration

Pitt Community College

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Latoya Murphy