Latoya Obrien
St. Cloud,FL
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximizing team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
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Language
Work History
Customer Service Cashier
Publix
St. Cloud, FL
03.2026 - Current
- Processed cash, credit, and gift card transactions securely, ensuring customer trust and satisfaction.
- Assisted customers with product inquiries and provided excellent service.
- Informed customers about store promotions and loyalty programs, enhancing customer engagement and retention.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Counted cash tills at shift start, balancing and reconciling registers to accurately reflect financial transactions and discrepancies.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Built and maintained productive relationships with employees.
Education
Mathematics Science Research And Technology
Queens, NYSkills
- Point of sale systems
- Cash register operation
- Cash handling
- Cash management
- Transaction reconciliation
- Inventory management
- Customer service
- Customer relationship management
- Customer education
- Adaptability and flexibility
Languages
English
Professional
Timeline
Customer Service Cashier
Publix
03.2026 - Current
Mathematics Science Research And Technology