La Toya Oliver
Harper Woods
Summary
An Independent worker with proven computer competency, strong communication skills and an ability to organize and plan successfully. Accustomed to a fast-paced work environment and dealing with a variety of tasks and responsibilities in an efficient and accurate way.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bus Attendant
Detroit Public Schools
Detroit, MI
11.2024 - Current
- To provide safe and prompt transportation of students to and from school and school related events.
- To establish and keep a positive rapport with students, follow departmental processes and procedures, and show a high degree of maturity and diplomacy in dealing with parents, teachers, and staff.
- To complete incident reports, accidents reports and attendance reports and support the mission of the department.
Condo Project Underwriter
Rocket Mortgage
Detroit, MI
05.2018 - 03.2022
- Responsible for reviewing mortgage loan applications and deciding on its approval or rejection by evaluating the given documents and the applicant's eligibility.
- Manage all aspects of home mortgage origination, processing, and closing for purchases and refinancing mortgages.
- Ensure that all investors and federal guidelines are met; underwrite loan files that fall out of DU/LP.
- Properly route Incoming calls in the phone queues to Improve call flow & talk time while giving exact & proper Information about loan process and statuses.
Customer Service Representative
Minacs (OnStar)
Warren, MI
07.2015 - 08.2017
- Update customer information in the customer service database during and after each call.
- Aid customers with the proper location of their vehicle in the event an Incident may occur.
- Utilize complex internet and software platforms while keeping a high level of professionalism and customer service.
- Navigate using multiple computer programs while speaking with the customer.
Education
Associate of Applied Science -
Baker College
Clinton Township, MI06-2017
Skills
- Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude
- Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks
- Fast learner who operates well under pressure and strict circumstances Excellent communication skills when receiving or giving out Information
Certification
- Basic Life Support BLS, American Red Cross - August 2025
Timeline
Bus Attendant
Detroit Public Schools
11.2024 - Current
Condo Project Underwriter
Rocket Mortgage
05.2018 - 03.2022
Customer Service Representative
Minacs (OnStar)
07.2015 - 08.2017
Associate of Applied Science -
Baker College