Latoya Bradley
Sumter,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Enrollment Representative
Humana
09.2024 - Current
- Demonstrates strong problem-solving skills, resolving issues efficiently and effectively.
- Ensures accurate documentation within multiple programs.
Substitute Teacher
Kelly Services
Sumter, SC
02.2023 - 09.2024
- Supported consistent schedules by adhering to predefined classroom procedures.
- Documented comprehensive records of student attendance, assignments, and progress.
Bank Teller
SAFE Federal Credit Union
Sumter, SC
05.2023 - 08.2024
- Maintained confidentiality of bank records and client information.
- Educated customers about different types of banking services available at the branch.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Food Services Assistant
Liberty Steam Charter School
Sumter, SC
10.2021 - 01.2023
- Followed staff performance and service standards to deliver consistent and positive customer experience
- Maintained order and cleanliness of work areas to conform with health codes.
Customer Service Call Center Representative
Sykes Enterprises
Sumter, SC
11.2020 - 10.2021
- Managed substantial number of daily calls through advanced call handling systems and online communication tools.
- Addressed customer inquiries and concerns to ensure high-quality service standards.
Beauty Advisor
Sally Beauty Supply
Sumter, SC
06.2018 - 03.2020
- Provided swift attention to client questions, elevating the level of service.
- Developed in-depth documents focusing on sales achievements and targets.
Receiving Clerk
Amazon
West Columbia, SC
10.2014 - 08.2017
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Unloaded incoming shipments to verify content accuracy.
Customer Service Representative
JC Penney
Sumter, SC
06.2010 - 03.2014
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier/Customer Service
Piggly Wiggly
Sumter, SC
03.2007 - 10.2011
- Balanced daily transactions on a computerized point-of-sale system.
- Delivered high level of customer service to patrons using active listening and communication skills
Education
Certificate - Health And Human Services
Sumter County Career Center
Sumter, SC06.2007
High School Diploma -
Sumter High School
Sumter, SC06.2007
Skills
- Goal/ Detail Oriented
- Customer Service expertise
- Strong Accuracy Skills
- Proactively Identify or Escalate Cases
- Data entry skills
- Decision making aptitude
Certification
- Substitute Teaching Certification
- Food Handler Certification
- Health and Human Services Certification
Training and Accomplishments
- Banking and Compliance Training
- Enrollment Representative Training
- Multiple Job Promotions and Employee of the Month.
Timeline
Enrollment Representative
Humana
09.2024 - Current
Bank Teller
SAFE Federal Credit Union
05.2023 - 08.2024
Substitute Teacher
Kelly Services
02.2023 - 09.2024
Food Services Assistant
Liberty Steam Charter School
10.2021 - 01.2023
Customer Service Call Center Representative
Sykes Enterprises
11.2020 - 10.2021
Beauty Advisor
Sally Beauty Supply
06.2018 - 03.2020
Receiving Clerk
Amazon
10.2014 - 08.2017
Customer Service Representative
JC Penney
06.2010 - 03.2014
Cashier/Customer Service
Piggly Wiggly
03.2007 - 10.2011
Certificate - Health And Human Services
Sumter County Career Center
High School Diploma -
Sumter High School